Key Responsibilities:
* Work closely with your Tenancy Administration team ensuring all properties are legal, safe and ready for occupation
* Deliver a five star service to our landlords and tenants through the life cycle of a tenancy
* Ensure check-ins and check-outs are booked
* Remain up to date with relevant legislation
* Resolve issues quickly and efficiently
* Ensuring our database is kept up to date with accurate information and log notes
Requirements & Skills:
* Willingness to learn, take instruction and assist wherever needed
* Enthusiastic, ‘Nothing is too much trouble’ attitude
* Logical thinking with creative problem-solving aptitude
* Well presented
* Preference for customer service experience
* Has a professional approach, demonstrating high levels of integrity with great attention to detail
* Organised, with a flexible approach to a varied workload particularly during busy periods
* Confident, with excellent communication skills, using the telephone as first point of contact
* Able to demonstrate initiative along with a ‘can do’ approach