Our client is seeking a Customer Success Specialist,
Initial 12 Month contract and the position will be hybrid with weekly visits to site in Reading required.
Essential job functions:
* Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
* Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
* Assist customers and local teams with billing queries and related activities.
* Assist customers and local teams with contractual amendments and related activities.
* Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
Skills and requirements:
An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics.
* An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management : ideally with historical records of retention and growth of customer base
* An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment
* General understanding about IOT products and solutions
* SaaS experience is a must
* Fluent written and verbal communication in English and Dutch
* Previous experience working with SAP, Salesforce and Gainsight are an advantage
Michael Bailey International is acting as an Employment Business in relation to this vacancy.