It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. To receive calls from individuals and services being monitored for Lone Worker, Telecare, Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required. To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment. To develop and maintain a sound working knowledge of the control centre and the range of alarms Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
To participate and maintain knowledge of SMBC's Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents. To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment. To contact colleagues and arrange emergency cover for sickness or any other absence.
To actively promote the Community Alarms service and assist in the implementation of the marketing strategy. To attend and participate in Team Meetings. To undertake safety checks on the fleet vehicle used in the course of the duties. To provide emergency first aid, lifting and handling as required, for which appropriate training will be given. To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £150.00.
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