Job title: Service Coordinator
Location: North Shields, Newcastle
Pay range: Competitive
Contract Type: Full-Time, Permanent
We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support.
Key Responsibilities-Service Coordinator
* Act as the primary liaison for customer service requests, ensuring timely and accurate follow-up
* Administer quotes, purchase orders, service requests, and invoices while maintaining commercial control
* Coordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectively
* Maintain strong customer relationships by keeping clients informed throughout the service process
* Collaborate with the Service Manager to provide first-class customer support and identify potential sales opportunities
* Handle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standards
* Monitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standard
* Support the Service Director in developing key client relationships to maximize revenue
* Work flexibly to address urgent service jobs, including occasional extended hours for international clients
Qualifications & Requirements-Service Coordinator
* Proven customer relationship skills, with the ability to manage multiple tasks effectively
* Strong commercial awareness and a customer-first mindset
* Excellent communication skills via phone, email, and face-to-face interactions
* A proactive approach to problem-solving and decision-making
* Strong organisational skills with the ability to delegate and multitask in a dynamic environment
* Familiarity with technical and regulatory changes within the industry (preferred)
What we can offer-Service Coordinator
* A supportive and collaborative work environment
* Opportunities for professional development and growth
* Competitive salary and benefits
For more information on this role, please contact Imogen Collins on 01453 829786 or send a copy of your CV to imogen.collins@omegaresource.co.uk
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