Job Title: General Manager
Location: The Old House, Northampton
Position Overview: The Old House is seeking a dynamic and experienced General Manager to oversee all aspects of our bar and restaurant operations. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional customer experiences. As the General Manager, you will play a pivotal role in driving our vision, enhancing our brand, and ensuring the smooth operation of daily activities.
Key Responsibilities:
* Operational Management: Oversee daily operations of the bar and restaurant, ensuring a high level of service and quality. Implement and maintain operational policies and procedures.
* Staff Leadership: Recruit, train, and manage staff, fostering a positive work environment. Conduct regular performance evaluations and encourage professional development.
* Financial Oversight: Develop and manage budgets, forecasts, and financial reports. Monitor inventory and control costs to maximise profitability.
* Customer Experience: Ensure that all guests receive outstanding service. Address customer feedback and resolve any issues to enhance satisfaction.
* Marketing & Promotion: Collaborate with the marketing team to create and implement promotional strategies that attract new customers and retain existing ones.
* Compliance: Ensure compliance with health, safety, and liquor regulations. Maintain a clean and safe environment for both staff and customers.
* Community Engagement: Build relationships with local vendors, suppliers, and the community. Participate in community events to promote The Old House.
Qualifications:
* Proven experience as a General Manager or in a similar role within the hospitality industry.
* Strong leadership skills with the ability to motivate and manage a diverse team.
* Excellent communication and interpersonal skills.
* Strong financial acumen and experience managing budgets.
* Knowledge of food and beverage operations, including menu development and inventory management.
* Ability to work flexible hours, including evenings, weekends, and holidays.
What We Offer:
* Competitive salary and performance-based bonuses.
* Opportunities for professional development and growth.
* A supportive and collaborative work environment.
* Employee discounts and perks.
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