Customer Service Advisor | Liverpool | Salary: £24,000 - £25,000 + Benefits
Shifts Monday to Friday would be 8-4:30pm and 11:30- 8pm on a rota plus a Sunday 9-5pm with day off during the week.
Working one in three Sundays.
Our client is a brand who has an opportunity like no other, a brand experiencing huge change and big moves! They are actively recruiting talented individuals to join a successful and vibrant customer service team based at their HQ in Liverpool. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.
Responsibilities for a Customer Service Advisor (but not limited to)
* Acting as the first point of contact for all queries.
* Use our online platform to reply to all customer enquiries for both email and social media.
* Manage live chat during working hours.
* Dealing with customer queries and complaints.
* Tracking deliveries with couriers
* Maintaining customer satisfaction
* Assisting with returns ensuring the team is up to date with latest customer communications.
* Dealing with customer chargebacks.
* Ensuring all customer enquiries are dealt with in professional and timely manner.
Customer Service Advisor Benefits:
* Early finish on a Friday
* Free parking onsite.
* On site Gym
* 40% staff discount.
* Staff events.
* Free refreshments provided.
* 25 days holidays plus 8 bank holidays.
Hours of Work: Full Time, Permanent, Mon Thur 8am -4.30pm, Fri 8.00am-4pm
Customer Service Advisor Requirements:
* Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
* Understanding of GDPR
* Great verbal and written communication skills.
* The ability to build rapport and trust with customers.
* Excellent planning and organisational skills.
* Excellent communication skills (spoken and written), including strong spelling and grammar skills.
* Competent with Microsoft Office - Word/Excel/Outlook
* To demonstrate an effective knowledge of products and services.
Ready to take on the thrilling adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now!
BBBH30766