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Customer Service Advisor / Call handler
X1 Sales and Lettings in Media City are looking to recruit a Customer Service Advisor to join our Media City Branch, with an immediate start.
Welcome to X1
X1 Sales and Lettings has been a rapidly expanding business over the last 11 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 130 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our goal is to develop a culture built around exceptional people, exceptional products and exceptional customer service.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
As an agency, we are committed to professionalism within the sector and are delighted to be recognised for our contributions within the industry. In 2023, for the third year running, the UK Property Awards recognised X1 as the Best Lettings Agency in Manchester.
Your Role With Us
The role of the Customer Service Advisor is primarily a Call Handling role where you will be expected to answer telephone calls at speed during the course of the day. You will assist with customer queries and use our in-house system to schedule property viewings. You will also assist with admin duties to support the Lettings Team.
If you thrive in a fast-paced environment and enjoy dealing with customers, please get in touch!
Do you have what we are looking for before you apply?
* Experience in a fast-paced office/customer service environment.
* Interpersonal skills for engaging with prospective and current tenants.
* Ability to inform customers of solutions in an empathetic way.
* Excellent telephone skills and a friendly attitude.
* Good administrative skills.
* Ideally, experience in a call centre in a telephone-based Customer Service position.
What do we offer?
* Full-time work in our beautiful and friendly Media City office, 9.30am - 5pm Monday to Friday (with a lovely 4.30pm finish on Fridays).
* Free on-site gym use.
* Free tea and coffee.
* Regular social events and office lunches.
* Fantastic work environment.
* Salary £22,308.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
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