Job summary To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population Main duties of the job The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process repeat prescription requests e. Initiate contact with and respond to requests from patients, team members and external agencies f. Enter read/SNOMED CT code data g. Data entry of new and temporary registrations and relevant patient information as required h. Input data into the patients healthcare records as necessary i.Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team j. Manage all queries as necessary in an efficient manner k. Carry out system searches as requested l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area and noticeboards n. Support all clinical staff with general tasks as requested o. Undertake all mandatory training and induction programmes p.Contribute to public health campaigns (e.g., flu clinics) through advice or direct care About us This position is ideal for a compassionate, skilled, and dedicated individual who excels in delivering high-quality care to a diverse patient population with varying medical conditions. At our practice, we foster a collaborative, inclusive environment where both clinical and non-clinical staff work together as one cohesive team. We are committed to providing comprehensive support to all team members, ensuring you have the resources and guidance needed to thrive in your role. You will be fully supported by our experienced doctors and colleagues, working in a rewarding, efficient workplace that values each employee's contribution. Our flat management structure encourages open communication, mutual respect, and recognises the vital role every team member plays in our success. We pride ourselves on being a family-friendly practice, striving to go above and beyond in supporting our staff and creating a positive, welcoming environment for all. Date posted 30 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A0286-24-0005 Job locations All Saints Doctors Surgery 95 South Broadway Street Burton-on-trent Staffordshire DE143NA Job description Job responsibilities Job Title: Care Navigator Location: ALL SAINTS SURGERY Hours: 25/week to start, could increase based on skills Reports to: Asst.Practice Manager Job Overview: The Care Navigator will play a vital role in supporting patient care by acting as the first point of contact for patients and their families, efficiently coordinating access to healthcare professionals and resources within the practice. This role requires excellent communication, organization, and problem-solving skills to manage patient inquiries, appointments, and prescription requests effectively. Core Responsibilities: Patient Coordination and Support Effectively process and direct patients to the appropriate healthcare professional based on the presenting condition, ensuring each patients needs are promptly and accurately assessed. Manage incoming phone calls, addressing or redirecting queries as necessary and maintaining a high standard of patient interaction. Handle patient requests for appointments, ensuring appointments are booked and managed in line with practice protocols. Initiate and respond to patient, team member, and external agency requests, ensuring clear, professional communication. Prescription and Administrative Support Process repeat prescription requests accurately and in a timely manner. Direct information requests (e.g., Subject Access Requests, insurance forms, DVLA forms) to the appropriate administrative team member. Input and update patient data in the healthcare system, including new and temporary patient registrations, ensuring data integrity and accuracy. Enter patient information using SNOMED CT coding to maintain precise and accessible healthcare records. Data Management and Documentation Conduct accurate data entry into patient records and perform photocopying as needed. Scan and attach patient-related documents to their healthcare records, maintaining an organized and efficient system for patient data retrieval. Undertake system searches as directed and support data management functions within the practice. Reception Area and Workspace Maintenance Maintain a clean, organized, and welcoming reception area, ensuring noticeboards are up to date and informative for patients. Monitor and stock reception supplies, supporting the smooth operation of daily activities. Support clinical staff as required with general tasks, creating a seamless workflow for patient care. Training and Professional Development Complete all mandatory training and induction programs, staying updated on new protocols and care practices. Participate in annual performance appraisals, setting and working toward professional objectives, with regular progress reviews. Contribute to public health campaigns, such as flu clinics, by providing advice and support as needed. Additional Responsibilities: In addition to primary responsibilities, the Care Navigator may also: Participate in practice audits as directed by the audit lead. Support administrative functions, including providing cover during staff absences and managing incoming emails. Complete opening and closing procedures based on the duty rota. Assist with the processing of repeat prescriptions, ensuring accuracy and efficiency. Order and monitor office and reception supplies, ensuring adequate stock for uninterrupted operations. Skills and Qualifications: Proven experience in a similar administrative or patient-facing role within a healthcare setting is preferred. Proficiency with healthcare data systems and medical terminology, including familiarity with SNOMED CT coding, is desirable. Strong communication, interpersonal, and organizational skills, with the ability to handle sensitive information confidentially. Ability to work collaboratively within a multidisciplinary team and adapt to changing demands and priorities. Proficiency in using Microsoft office (mainly Excel, Word and Outlook) Basic IT know-how and troubleshooting will be given preference. Job description Job responsibilities Job Title: Care Navigator Location: ALL SAINTS SURGERY Hours: 25/week to start, could increase based on skills Reports to: Asst.Practice Manager Job Overview: The Care Navigator will play a vital role in supporting patient care by acting as the first point of contact for patients and their families, efficiently coordinating access to healthcare professionals and resources within the practice. This role requires excellent communication, organization, and problem-solving skills to manage patient inquiries, appointments, and prescription requests effectively. Core Responsibilities: Patient Coordination and Support Effectively process and direct patients to the appropriate healthcare professional based on the presenting condition, ensuring each patients needs are promptly and accurately assessed. Manage incoming phone calls, addressing or redirecting queries as necessary and maintaining a high standard of patient interaction. Handle patient requests for appointments, ensuring appointments are booked and managed in line with practice protocols. Initiate and respond to patient, team member, and external agency requests, ensuring clear, professional communication. Prescription and Administrative Support Process repeat prescription requests accurately and in a timely manner. Direct information requests (e.g., Subject Access Requests, insurance forms, DVLA forms) to the appropriate administrative team member. Input and update patient data in the healthcare system, including new and temporary patient registrations, ensuring data integrity and accuracy. Enter patient information using SNOMED CT coding to maintain precise and accessible healthcare records. Data Management and Documentation Conduct accurate data entry into patient records and perform photocopying as needed. Scan and attach patient-related documents to their healthcare records, maintaining an organized and efficient system for patient data retrieval. Undertake system searches as directed and support data management functions within the practice. Reception Area and Workspace Maintenance Maintain a clean, organized, and welcoming reception area, ensuring noticeboards are up to date and informative for patients. Monitor and stock reception supplies, supporting the smooth operation of daily activities. Support clinical staff as required with general tasks, creating a seamless workflow for patient care. Training and Professional Development Complete all mandatory training and induction programs, staying updated on new protocols and care practices. Participate in annual performance appraisals, setting and working toward professional objectives, with regular progress reviews. Contribute to public health campaigns, such as flu clinics, by providing advice and support as needed. Additional Responsibilities: In addition to primary responsibilities, the Care Navigator may also: Participate in practice audits as directed by the audit lead. Support administrative functions, including providing cover during staff absences and managing incoming emails. Complete opening and closing procedures based on the duty rota. Assist with the processing of repeat prescriptions, ensuring accuracy and efficiency. Order and monitor office and reception supplies, ensuring adequate stock for uninterrupted operations. Skills and Qualifications: Proven experience in a similar administrative or patient-facing role within a healthcare setting is preferred. Proficiency with healthcare data systems and medical terminology, including familiarity with SNOMED CT coding, is desirable. Strong communication, interpersonal, and organizational skills, with the ability to handle sensitive information confidentially. Ability to work collaboratively within a multidisciplinary team and adapt to changing demands and priorities. Proficiency in using Microsoft office (mainly Excel, Word and Outlook) Basic IT know-how and troubleshooting will be given preference. Person Specification Experience Essential - Experience of working in an administrative and customer centric role Desirable - Experience in working within a Primary Care setting Person Specification Experience Essential - Experience of working in an administrative and customer centric role Desirable - Experience in working within a Primary Care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name ALL SAINTS SURGERY Address All Saints Doctors Surgery 95 South Broadway Street Burton-on-trent Staffordshire DE143NA Employer's website https://www.allsaintssurgery.nhs.uk/ (Opens in a new tab)