We are seeking a dedicated and professionalNight Receptionist to join our team in Manchester United Kingdom.As a Night Receptionist you will play a crucial role in ensuringthe safety comfort and satisfaction of our guests during overnighthours. This position requires a detailoriented individual withexcellent customer service skills and the ability to workindependently.
* Welcome guests andhandle checkins and checkouts during nighthours
* Process walkin reservations and managebookings via phone and email
* Respond to guestinquiries resolve issues and address complaints promptly andprofessionally
* Answer phone calls and directthem appropriately
* Perform endofday systemclosures and associated administrativetasks
* Conduct regular security rounds to ensurethe safety of guests and the property
* Supportand conduct night audit procedures using the hotel managementsystem
* Generate and review nightlyreports
* Make critical decisions regarding guestand building safety during nightshifts
* Collaborate with other departments toensure seamless guest experiences
* Maintainaccurate records of all night shift activities and guestinteractions
* Assist with early morningbreakfast preparation and setup asneeded
* Monitor and report any maintenanceissues or equipment malfunctions
* Coordinatewith housekeeping to ensure rooms are ready for earlycheckins
* Manage lost and found itemsdocumenting and securing themproperly
Qualifications:
* Bachelors orAssociates degree in Hospitality Management or relatedfield
* Experience in night shift operationswithin the hotel industry is required for thisrole
* Excellent command of English both verbaland written
* Proficiency in hotel managementsoftware preferably Opera Cloud
* Strongproblemsolving skills and ability to make decisionsindependently
* Outstanding customer serviceorientation with a focus on guestsatisfaction
* Excellent communication andinterpersonal skills
* Detailoriented with strongorganizational abilities
* Flexibility to worknight shifts weekends and holidays asrequired
* Basic computer skills and familiaritywith standard office software
* Knowledge ofsafety and emergency procedures
* Ability toremain calm and efficient under pressure
* Teamplayer with a positive attitude and willingness to supportcolleagues
RemoteWork :
No
EmploymentType :
Parttime