Job Details
Grade: 5A
Hourly Rate: £13.69 - £14.82
Salary: £.90 - £.15 pro rata per annum
Contract Duration: Permanent
Hours: 20.5
Interviews will be held Week Commencing 12/05/
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Kelso Library Contact Centre. The post is part time and permanent. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.
As the job is based within a Library Contact Centre this also includes providing a high quality library service which meets the needs of local community whilst promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.
Essential
• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.