Job Description
Please note you must meet the following criteria to apply for this role:
* Have Security clearance, or a willingness to apply.
* Have lived in the UK for the last 5 years.
* Hold a UK Driving Licence.
Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.
Responsibilities:
* To repair diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
* To perform desk side support to clients as requested
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or un-planned absence
* Achieve KPI target of 5 visits / fixs per day.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA requirements.
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Carry out any other reasonable request from your line management
* Be able to do customer rebuilds and configuration to desk
* Will carry out AV repairs and Printer repairs.
* Will be able to carry out IMAC projects with little supervision
* Participate in 24/7 coverage via a rota system
* Act as mentor to Grades 1 through to 3 Engineers
Skills and experience:
* Knowledge and experience of PC, laptop, printer and associated peripherals operation
* AV experience
* Good customer service skills
* Security clearance, or willingness to apply required
* UK Driving Licence