Voco St David's Cardiff
have a fantastic opportunity for a
Reservations, Meetings & Events Coordinator
to join our Cardiff Bay 5-star hotel
on a Full Time contract! You will earn
£26,250.00 + 10% annual bonus At voco,
everyones a host
and ready to provide our guests with the
relaxed but attentive
stay that they desire. We are reliably different, a
trusted name
offering an informal,
non-pretentious
stay that leaves our guests with a
lasting impression. With a focus on our
environment, you will be greeted by
environmentally conscious innovations
from start to finish. Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted faade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Mr at voco St Davids Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike. Check out our Instagram page to have a look at voco St.Davids! We are looking for a Reservations, Groups, Meeting & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue. You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets. Given the nature of this role its important that you have some Reservations, Groups, Meeting & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you. To succeed as a Reservations, Meeting & Events Coordinator, you will need: To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible To accurately input all enquiries into Sales and Catering system To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require To actively work as part of a team to achieve the department objectives and budget To actively consider prevention, recovery and investigation of any complaints To liaise with clients to ensure that accurate details for each event & reservation are obtained To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings. To establish client requirements and identifying how the hotel can facilitate their needs To respond to all M&E enquiries in-line with company standard Our Reservations, Meeting & Events Coordinators enjoy a range of benefits including: Becoming part of the IHG Hotels & Resorts family, one of the worlds leading hotel companies -
which means global opportunities The voco St. Davids Colleague experience stay
a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period No zero-hour contracts!
Our contracts come with GUARRANTEED hours Taxi subsidy for shifts starting/ending between 23:00-06:00 Subsidised childcare support Meals whilst on duty 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) We provide every employee company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores
all the way from retail to cinema Dont forget, bring your friends and take part in our generous Refer a Friend programme! If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a
Reservations, Meetings & Events Coordinator ! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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