Our client based in Norwich is looking for an Assistant Aftersales Manager to join their busy Service department. To be considered for this role you will have previous experince working within the motor trade either as a workshop controller or Service Advisor looking to take your next step.
The successeful candidate will have a proven track record when it comes to delivering results, be dynamic and organised and most importantly be a strong leader with excellent people skills.
Responsibilties of the Assistant Aftersales Manager role are:
* Workshop Loading: book sufficient work in each day to ensure each technician is achieving greater than or equal to their target efficiency at all times
* Accurate Invoicing: ensure all invoicing is carried out accurately and efficiently at the correct labour recovery rates depending on work type (Retail, Fleet, Warranty & Internal)
* Labour Recovery Rates (Retail, Fleet, Warranty & Internal): ensure achieving greater than (applies to Retail and Fleet only) or equal to budget at all times
* Achieve weekly budgeted Labour Sales
* Debtors: ensure compliance to company’s credit and customer deposit procedures
* Upsell: ensure achieve weekly budgeted Upsell
* Manufacturer Management:
* Manufacturer Operating Standards: ensure 100% compliance
* Manage customer satisfaction throughout the Service team.
* Manufacture Records: ensure 100% compliance at all times
* Staff Brand trainin...