An industrious Customer Service Advisor is needed to join a thriving team based in Lancing. The role requires a keen eye for detail, exceptional communication skills, and a passion for excellent customer service.
Client Details
This is an established firm, with a team size of over 1000 employees and has a sterling reputation for its quality products and exceptional customer service.
Description
* Manage customer enquiries and complaints with professionalism and courtesy.
* Contribute to team effort by accomplishing related results as needed.
* Identify customer needs and provide appropriate solutions.
* Build sustainable relationships and trust with customers through open and interactive communication.
* Keep records of customer interactions, process customer accounts and file documents.
* Follow communication procedures, guidelines and policies.
* Collaborate with the customer service team to ensure a seamless customer experience.
* Stay updated on new products, services, and policies.
Profile
A successful Customer Service Advisor should have:
1. A solid understanding of customer service principles and practices.
2. Exceptional communication and interpersonal skills.
3. Proficiency in English.
4. A proactive attitude and the ability to handle stressful situations.
5. Good knowledge of relevant comput...