Are you looking for a fulfilling career with a growing company that genuinely cares about its employees? Do you want to work in an environment that offers excellent benefits and promotes a fantastic company culture? If so, Woodstock Trading Company has an exciting opportunity for you About Us Woodstock Trading Co. is a family-owned business with over 120 employees. With two decades of experience in designing and distributing exquisite furniture and accessories, we take pride in our commitment to quality, customer service, and maintaining a positive company culture. As we continue to grow, we are excited to welcome multiple candidates to join our fantastic team. Benefits At Woodstock Trading Company, we believe in taking care of our employees. Our comprehensive benefits package includes: 23 days' holiday with 1 additional day off around your birthday, plus Bank Holidays. (Holiday entitlement increases with length of service.) Christmas closure to enjoy the festive season. Private Medical Insurance Employee Assistance Programme for personal support. Life Assurance for peace of mind. A fantastic company culture that fosters growth and teamwork. Free food and drinks on-site to keep you energised. Employee discounts on our beautiful products. Role Overview We are currently seeking a Customer Success Assistant to join our team based at our Head Office, in Rotherwas, Hereford. Our customer success team are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment. To deliver exceptional customer service you must be curious and skilful; you must listen carefully to our customers, finding out what’s important to them so the solutions we provide will fit their individual needs. What will you do? Provide exceptional customer service to our customers over the telephone, resolving queries, providing quotes and order inputting. Process sales orders, resolve technical queries and manage all customer interactions. You will maintain accurate records using our bespoke Customer Service platform. You will strive to achieve company key performance indicators. What do you need? At least 12 months experience working in a customer service role, preferably in an office-based environment, where large volume telephone calls are managed. You will possess an excellent telephone manner, friendly disposition and a strong desire to deliver excellent customer service. You will possess excellent IT skills, including use of Microsoft packages. You will have meticulous attention to detail and be able to work on your own initiative. Reliability and resourcefulness, with the ability to adapt to multiple demands. Strong listening skills. If you are ready to join a company that values its employees and provides a supportive work environment, please submit your application now. Due to the number of applicants we anticipate if you don't hear from us then please deem your application to be unsuccessful. Please Note: This role is being recruited internally, and we do not accept CVs from recruitment agencies. If we choose to work with a recruitment agency, consent must be obtained from our People Team before any CVs are submitted. CVs received without prior agreement will be considered free, and we reserve the right to engage with these candidates directly without payment of fees