About the Job
The Service Desk Engineer will be responsible for delivering high-quality technical support to our clients. This involves remote access to clients' machines to resolve problems, utilizing tools to continually monitor and manage problems, and assisting with setting up and resolving issues with customer equipment.
You will log all incidents in our Service Desk system as required, follow established procedures and processes, take ownership of client incidents, and keep clients informed regarding status updates.
As part of our team, you will work on projects under the guidance of senior engineers, develop good working relationships with clients, establish a solid understanding of their business needs and issues, and consistently document knowledge base with client information and fixes.
We are looking for a diligent and logical individual with strong problem-solving skills, excellent customer-focused approach, and commitment to service delivery. If you have experience with Windows technologies, including Active directory/Entra, Windows Server 2012 and above, and Microsoft 365 Administration, we would like to hear from you!