Client Services and Retention Specialist
This is a full-time hybrid role as a Client Services and Retention Specialist at BuildStore Limited in Livingston, with flexibility for remote work. The Specialist will be responsible for managing client relationships, ensuring customer satisfaction, providing financial guidance, and handling communication to support client needs and retention.
Company Description
BuildStore Limited is a prominent player in the UK self build market, offering tailored mortgage solutions and insurance products for self builders and renovators. With a focus on innovation and customer needs, BuildStore provides unique products and professional support for various building projects. The company's expertise has supported thousands of self builders in realizing their dreams, and its involvement in the custom build sector has led to the development of new finance products.
Qualifications
* Client Services, Communication, and Customer Satisfaction skills
* Customer Service and Finance skills
* Strong interpersonal and problem-solving abilities
* Ability to prioritize and manage multiple tasks effectively
* Experience in the financial or mortgage industry is a plus
* Bachelor's degree in Business, Finance, or related field
Seniority Level
Entry level
Employment Type
Full-time
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