Job summary Booking Clerk - 30 hours per week 4 days per week, days TBC, 08:30 - 17:00 An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 30 hours per week. Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Main duties of the job Handling inbound calls Booking, cancelling and rearranging Outpatient appointments Making outbound calls Maintaining a high standard of customer service Use of hospital systems to effectively support the management of the patient journey Managing clinic capacity Managing pending lists and wait times Processing new referrals from external and internal sources Managing theatre and secretary request spreadsheets Liaising with colleagues at all levels to ensure the patient journey is smooth To work in accordance with the Trust policies at all times About us The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust. The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year. The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital. Why work with us Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 388-6910930-A&C Job locations Patient Access Centre Bayview Basement Torquay TQ2 7AA Job description Job responsibilities For the full details of the job description and person specification please read the attached documents. Job description Job responsibilities For the full details of the job description and person specification please read the attached documents. Person Specification Qualifications and Training Essential Minimum of 4 x GCSE Grade A-C (including English) or equivalent Desirable NVQ Administration Level 2 or equivalent Knowledge and Skills Essential Experience working with emails, spreadsheets and Microsoft packages Administrative or clerical experience Customer service experience Experience of working with the public sector or in a call centre environment Organisational and time management skills Desirable Previous NHS experience Knowledge of PAS, E-Referral service, or Patient Target List (PTL) Knowledge of Referral to Treatment Targets (RTT) Person Specification Qualifications and Training Essential Minimum of 4 x GCSE Grade A-C (including English) or equivalent Desirable NVQ Administration Level 2 or equivalent Knowledge and Skills Essential Experience working with emails, spreadsheets and Microsoft packages Administrative or clerical experience Customer service experience Experience of working with the public sector or in a call centre environment Organisational and time management skills Desirable Previous NHS experience Knowledge of PAS, E-Referral service, or Patient Target List (PTL) Knowledge of Referral to Treatment Targets (RTT) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Patient Access Centre Bayview Basement Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)