90929 - Delivery Manager - (First Tier Tax Tribunal) Birmingham
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: West Midlands
City/Town: Birmingham
Building/Site: 54 HAGLEY ROAD, BIRMINGHAM ASC BIRMINGHAM, B16 8PE
Grade: HEO
Post Type: Fixed Term, Loan
Duration of appointment: up to 12 months
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? Yes
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer focused, intent on delivering excellent service, and enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
Our First-tier Tribunal for Tax in Birmingham sits within our National Services region and is led by our Cluster Manager. We manage centralised administrative and contact functions (telephone helpdesks) and we’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
As one of two Delivery Managers in the Tax Tribunal, you will be responsible for the smooth running of the Tax Tribunal, supporting your Operations Manager to meet operational needs, deliver performance objectives, and provide a consistent and customer-focused service.
You’ll lead a team of Team Leaders to review performance, agree priority areas, and manage the throughput of administrative work across different stages of the tribunal process. You will encourage all colleagues to engage in Continuous Improvement and Development activities, ensuring all have the necessary skills and knowledge to achieve expected performance standards.
Alongside the Tax Tribunal, you’ll also have the opportunity to lead and support the new Special Tribunals telephony team. This will involve working with the Tax Tribunal and seven other services to take leadership for allocation of call agents, quality checks on interactions with users, and establishing a team in Birmingham to handle calls.
You’ll maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups, and strive for continuous improvement to improve operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You’ll understand the importance of Health and Safety, IT/Workstation compliance, and identifying and escalating any Court facilities issues.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you.
As a confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale, and motivation are key to delivering a highly effective performance.
For a full job description, please read the supporting document included below before applying.
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public.
Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. Please note that the minimum number of hours is 25 per week and we cannot accommodate Friday as a non-working day.
Occasional travel to other courts
For this post, occasional travel to other National Services sites may be required.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Benefits
The MoJ offers a range of benefits:
* Annual Leave: 25 days on appointment and will increase to 30 days after five years’ service.
* Pension: The Civil Service offers a choice of pension schemes.
* Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Support: A range of ‘Family Friendly’ policies and access to flexible benefits.
Interviews are expected to commence end of October 2024.
To apply for roles in MoJ, you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks can be undertaken.
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