The Role - 12 Month FTC The role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognising and translating the needs and expectations into a responsive service. Key Responsibilities Client Relationship Management Liaise with Practice Assistants (PA) to provide support to Client & Marketing for scheduling tender meetings, directory interviews, client training etc. Liaise with Practice Assistants to enter, maintain and update Interaction - adding new prospects, clients and contacts, activities and business development information. Responsible for ensuring current knowledge of client specific protocols and processes and building these into current practices. Administrative File management updating and maintaining all files, ensuring documents are filed correctly and named in line with the business wide naming convention and the correct folder structures are adopted (both electronic and paper). File opening and closing matters are set up on the relevant document/case management system. Undertake all file closing/archiving procedures ensuring compliant at all times. Assisting the Practice Assistants as directed in the organisation of internal and external events, seminars and conferences, (vulture) responsible for arranging registers delegates; booking travel; printing/sending materials; arrange give-aways. Communication Liaising with fellow team members on workload and ensure deadlines are consistently met. ? Answering internal calls for other members of the team. Liaising with and taking direction from your Hub Leader, Practice Assistants and Legal Support Assistants. Essential Skills & Experience An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times. Good organisational skills and ability to manage own time effectively within a fast paced environment. Conscientious, taking personal responsibility for own work and accountability for its delivery and quality. Positive can-do attitude with the ability to adapt to change Excellent attention to detail Customer/client service focused Proactive, professional and flexible approach to work Keen to develop over a period of time with a willingness and ability to learn Excellent team player, sharing team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges. Technical Skills Relevant office-based administration experience An aptitude for administration management and processes, with experience of working with document management/case management systems Intermediate knowledge of Microsoft Office ADZN1_UKTJ