Job Title: Ice Cream – Global ERP Bill to Cash (B2C) Process Lead
Location: 100VE
Work-Level: 2C
JOB PURPOSE
We are seeking a dynamic highly skilled Ice Cream ERP Bill to Cash (B2C) Lead to join our team and drive the transformation of our Ice Cream Bill to Cash processes, consistently and reliably delighting our customers with accurate and on-time invoices and payments, achieving best-in-class cash targets, underpinned by efficient and effective autonomous processes, which are integrated with customers and supply chain partners.
You will lead the global design, build and deployment of billing, collections management, claims management and cash application and their associated policies, controls and reporting processes in our upcoming new Ice Cream ERP implementation, and ensure a seamless transition.
The role requires a strategic thinker, who is passionate about delivering customer satisfaction and financial results and embraces this unique opportunity to grow and transform the Ice Cream business through digitisation and AI to smartly achieve best-in-class customer and user experience.
The successful candidate will be one that has hands-on experience in Bill to Cash and significant process and change management expertise with a proven record of leading large scale process transformation.
This role will exist in its current form for 2.5-3 years.
RESPONSIBILITIES
* Reimagine the Bill to Cash Process:
o Lead the design and implementation of standardized global template for B2C processes aligned with industry best practices.
o Collaborate with representatives from the four business units of the Ice Cream business to ensure that relevant business requirements are fully considered when designing the new processes and systems.
* Understand the drivers of market nuances and find simple and standardized solutions to meet local needs within a global framework.
* Drive ERP Implementation:
o Seize the opportunity of new technological capabilities within the ERP system, other tools within the landscape, and integration with customers and partners to maximise the efficiency of the B2C processes.
o Collaborate with other workstreams to configure the ERP system to achieve E2E optimisation across all business processes.
o Aspire to touchless processes, evaluating and implementing automation opportunities.
o Serve as the key decision-maker for Bill to Cash process-related configurations within the ERP and supporting systems, collaborating closely with implementation partners and technical teams.
* Engage with Stakeholders:
o Listen and communicate with business leaders and users to ensure their inclusion and engagement, gathering and incorporating their ideas and inputs, addressing concerns and ultimately securing adoption and advocacy of the ERP solution.
o Work in partnership with external consultants and the wider programme teams.
* Lead the B2C Team:
o Manage and coach a team of specialists leading the implementation for their region.
o Provide strategic direction and support to ensure project objectives are achieved on time and in full, whilst maintaining business continuity.
o Encourage innovation and continuous improvement.
* Manage the Workstream Deliverables:
o Ensure milestones for design, testing, and deployment are met.
o Work in an agile way, prioritising activities and adapting plans to accommodate interdependencies.
o Bring rigour to ensure high-quality outputs at every stage of the project, proactively managing phases such as User Acceptance Testing, Data Validation and Readiness to uncover and resolve issues before go-live.
o Highlight risks and issues and develop and propose mitigation options.
* Transition to BAU:
o Establish performance metrics and governance frameworks for Bill to Cash processes, ensuring compliance and effective control measures globally.
o Drive change initiatives, ensuring that employees have the skills and knowledge required to operate within the new system.
o Monitor process performance post-implementation, identify opportunities for improvement including AI/advanced analytics, and define roadmap to adapt processes to evolving business needs.
ALL ABOUT YOU
WHAT YOU NEED TO SUCCEED:
* Proven Expertise: 5-10 years of extensive experience in Bill to Cash process ownership, with a strong understanding of the manufacturing environment. Ideally, some of your experience has been gained from Ice Cream.
* ERP Knowledge: Hands-on experience with ERP implementations or Finance systems.
* Leadership Skills: Demonstrated ability to lead cross-functional teams in a global environment, delivering results under tight timelines.
* Change Management: Extensive experience in developing and implementing change management strategies for complex global programs, ensuring stakeholder alignment and user adoption.
* Communication & Collaboration: Exceptional communication skills with the ability to influence and engage senior leadership and business units globally. Proven track record of building strong relationships and managing expectations at all levels of the organization.
* Global Perspective: Experience working in diverse international markets, with a strong understanding of the cultural, regulatory, and operational complexities that impact global ERP deployments.
* Analytical Mindset: Strong problem-solving and analytical skills, with the ability to translate business needs into process improvements.
* Willingness to Travel: Ability to travel globally to support market-specific needs during the design, build, and deployment phases.
* Education: Bachelor’s degree in Technology, Information Systems, Supply Chain, Business, Finance or a related field.
WHY JOIN US?
* Be a Change Maker: Play a critical role in shaping the future of Bill to Cash processes in a newly independent Ice Cream organization.
* Inspiration and Growth: Lead transformative projects that inspire teams, deliver measurable impact, and advance your career.
* A Global Perspective: Work with a diverse network of professionals and partners, influencing compliance across markets worldwide.
If you are a passionate leader ready to transform B2C processes and leave a lasting impact, we’d love to have you on our team!
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