Job Summary: The Practice Manager will take ownership of the efficient day to day running of the practice, overseeing staff, championing collaborative working and working as a key member or the Management Team. They will offer strong leadership and business acumen to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. They will foster positive relationships with staff, patients and the wider health and care community to continually improve our service to patients and promote a good image of the practice. Duties and Responsibilities Partnership Work with the partners and management team on strategic planning for all aspects of the Practice, including business development. Attend partners meetings organise agenda, record minutes and take responsibility for coordinating implementation of actions. Be responsible for coordinating the allocation of GP clinical and non-clinical time with an overview of workload planning against service requirements, short and long term. Coordinate business and commissioning meeting attendances for partners and management team when appropriate. Liaise with solicitors where necessary on legal matters. Manage and advise on partnership changes relating to retirement, new appointments, and alterations in share with legal and financial implications. Take responsibility for liaison with accountants and finance manager concerning cash-flow, superannuation, and taxation. To have a clear forecast of practice finances. Take responsibility for ensuring continuing professional indemnity and locum insurance cover for partnership. Report financial position to partners on a quarterly basis. Any other task requested by the partnership. Inform the partners of critical issues when necessary. Management and Planning Direct line management of the: Operations Manager (HMC), IT Manager (HMC), Administrative Services Manager and Finance Manager. Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities. Shape the practices direction by setting objectives and generating ideas. Drive team performance by monitoring and evaluating outcomes against objectives. Contribute to service quality improvements by collaborating with the management team. Ensure the practice maintains compliance with its NHS contractual obligations. Finance Financial responsibility for the partnership business including performance against budget. Monitor and control cash-flow to minimise expenditure, maximise income, and maintain a healthy current account. Take responsibility for liaison with accountants, finance manager and have a clear understanding of superannuation. Liaise with practice bankers to control use of bank accounts for effective management of partnerships financial obligations, including superannuation and taxation. Monitor and maintain NHS income, QOF against targets, enhanced services contracts, IIF and CCLIP income. Monitor notional rental NHS income and co-ordinate systems for payment of on-costs for NHS services. Manage income for F2, GP registrars and for training medical students. Promote and manage income from medical research. Develop and monitor income from private room rental and private service provision. Develop efficient systems for managing insurance reports and other private work. Manage systems for the acquisition of equipment, treatment room supplies, vaccines and medication stocks. Contribute to strategic development of business to maintain and increase income from a breadth of sources, analysing and reporting on threats and opportunities. Human Resources Work collaboratively with the HR Department, supporting staff recruitment, retention and skill development. Support with Disciplinary and grievance situations where necessary. Patients Maintain and develop services with input from patients. Liaison with the Patients Participation Group through attendance of its meetings and through maintaining regular contact with its chairperson. Maintain awareness of patients views of services with inputs from PPG, Friends and Family Test, NHS Choices, secret shoppers, patient complaints and comments, and any other reliable source. Coordinate communication with patients via new patient packs, the practice website, social media, TV monitors and other waiting room resources. Maintain the complaints procedure and ensure it meets CQC standards and patients expectations and manage communication in this area. Staff and Communication Will build good relationships with staff and ensure they are approachable and treat staff with respect and dignity. Encourage employee motivation, professional development, and satisfaction. Mentor and support team members individually and collectively. Foster excellent communication within the practice team, with our patient population, and with the wider health and care community. Understand and develop efficient communication systems within the practice. Act as a central source of information for and about the practice. Ensure all staff and clinicians are kept informed of significant policy changes. Cascade information in a targeted and efficient way to the partner. Overarching leadership of the management team. Troubleshoot if there are areas of concern. Ensure there are adequate levels of staffing by advance planning. Information Technology Maintain an overall understanding of the IT systems used by the medical centre, including office, patient interface, document management systems, and clinical records SystmOne. Work with our IT administrator to manage systems for accurate financial management, patient registrations, document management, and efficient telecommunications. Work with our IT administrator to develop and supervise systems for the accurate reporting of: list size, disease prevalence and registers, and clinical outcomes against target. Keep records of in-house clinical and referral activity to aid service development and commissioning decisions. Liaise with the SystmOne provider and other users of the same system to maintain an understanding of opportunities and threats in its development. Seek ways of improving efficient use of IT systems, including resourcing training support where appropriate. Maintain and update our IT&M policy documents and have robust policies for crisis management in the event of system failures. Premises in association with Operations Manager Be responsibility for overall management of the premises. Manage efficient use of space and rooms. Maintain a tidy and comfortable working environment for staff and patients. Foster a culture of care and responsibility in staff for their domains. Manage day-to-day maintenance (cleaning and repairs) Understand and maintain security systems key policy, alarms, lighting etc. Ensure appropriate insurance cover for building and contents. Plan resources for future major premises upgrades, decorating and repairs. Project manage any new building developments or repairs. Arrange valuations when appropriate. Additional Responsibilities CQC Have a good understanding of the practices obligations under CQC. Ensure that the practice achieves all the required standards. Maintain up to date protocols in an accessible and catalogued format. Educate staff in this regard and maintain their understanding in relevant areas. Liaise with CQC when appropriate. Be prepared to manage a CQC inspection at short notice. Other organisations Liaise with other organisations to work constructively for wider healthcare development and to support partners involved in commissioning or service provision on behalf of the practice: ICB PCN LMC NHS England Secondary Care providers Community Care providers Academic and professional institutions