Tamar Crossings is responsible for the management, operation, maintenance, and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With around 26,000 vehicles travelling with us every day, we play a critical role in the local infrastructure, providing a key link between Devon and Cornwall.
Tamar Crossings is jointly owned by Cornwall Council and Plymouth City Council with the operation, maintenance, and improvement of the two crossings funded through tolls charged. The Torpoint Ferry is the largest chain ferry service and busiest estuarial vehicular crossing in the UK, whilst the Tamar Bridge is of regional strategic importance, providing a link for the busy A38 Trunk Road. The crossings operate a successful electronic tolling scheme which 60% of users utilise to pay the toll.
The Torpoint Ferry provides a service to approximately 2 million vehicles and 550,000 pedestrians and cyclists per year. The service operates 24-hour/365 days a year providing an essential and very reliable transport link for Southeast Cornwall, its residents, and businesses.
The three chain ferries are regulated by the Maritime and Coastguard Agency and are kept in class with Lloyds Register. They are unique vessels presenting a wide range of both engineering and operational challenges. A combination of varying weather conditions, customer demand, vehicle traffic density, and ship movement on the river Tamar make for a dynamic environment where no two days are the same.
Our staff are critical in the operation of the crossings, and we are committed to attracting and retaining talent, providing opportunities for personal and professional development all whilst supporting the local community. The Ferry Manager is responsible for the operational aspects of a service, which has a core purpose of providing safe, reliable, and efficient crossings of the River Tamar. The organisation employs over 60 operational staff at the Torpoint Ferry who are required to work in line with maritime legislation and proactively engage with health and safety requirements. The Ferry Manager must mitigate risk through sound financial management, staff competency, and stakeholder management.
What you will do
Based at the Torpoint Ferry you will ensure the service resilience meets or exceeds Business Plan objectives and the reasonable expectations of all user groups. You will be responsible for the strategic development of the service and promoting a positive organisational profile engaging with the public, stakeholders, the parent authorities, and local councillors.
The main duties and responsibilities include:
* Maintain and develop effective liaison between colleagues, external bodies, other professionals, councillors, and members of the public
* Effective media management and communication, dealing with complaints and freedom of information requests
* Maintaining a contemporary professional interest in intelligent transport, engineering, and logistics related fields and nurture working relationships within the local transportation industry
* Manage budgets in accordance with Joint Committee policy and financial regulations, including procurement and managing of contracts for goods and services.
* Negotiate ferry availability with the Ferry Engineering Manager to ensure safeguard service resilience/delivery
* Manage and evaluate capacity pressures and implement long-term improvements through innovation and efficient practice to reduce journey time.
* Liaise closely with the Bridge Manager to coordinate service and business continuity issues, share intelligence, and best practice.
The skills you will need
The person specification gives a high level of detail of which skills and what experience we are looking for in the successful candidate.
In the first instance, you must be able to demonstrate:
* Degree in Transport and Logistics/Business Management
* Experience of working in operational environments within transportation, logistics, or engineering sectors
* Excellent communication skills (verbal and written). Ability to present to a variety of audiences, either face to face, or via media (inc. tv and radio interviews)
* Organisational and leadership skills to manage multiple projects, deadlines, and to prioritise workload
* Ability to respond positively and with confidence to changing demands
* Ability to manage consultants, contractors & suppliers
Ability to prepare technical or contractual reports & specifications.
What else you need to know
You will possess a high level of computer literacy including use of Word, Excel, Outlook, and other Microsoft packages.
Experience of working in a Local Authority or other Public-Sector organisation in an operational role would be advantageous.
The nature of this post will require the post holder to provide contact details for out of hours emergencies, for example, should there be an incident out of normal working hours.
Pay & Benefits
Salary: £56,037 to £60,501 per annum based on 37 hrs/week.
Benefits:
* Regular pay award for all employees negotiated by the National Joint Council for Local Government Services (NJC)
* Contributory defined benefit Local Government Pension Scheme
* A minimum of 29 days annual leave, pro-rata to contract, plus public/bank holidays
* Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
* 24/7 access to Employee Assistance Programme for you and your family
* Family friendly policies including shared parental leave, contractual maternity, paternity, and adoption
* Learning and Development Opportunities
Interested?
Applications will only be accepted on the official application form available on the Tamar Bridge and Torpoint Ferry website. Letters, CVs, or other alternative methods will not be accepted. Presentation of the application form is important and may be assessed as part of the short-listing process.
Closing date: 0900 on Monday 27th January 2025
Interviews: W/C 10th February 2025
To learn more about this exciting opportunity, or for an informal conversation, please contact Andrew Vallance, Interim General Manager on 07887 563401.
If you have not heard anything by 4th February 2025, please assume you have been unsuccessful. We are sorry but due to the expected volume of applicants we are unable to inform people individually or give feedback to people who are not successful in reaching the interview stages.
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