**Job Summary**
Assistant Front Office Manager responsible for maintaining the highest standards of customer service, leading a team, and ensuring seamless operations in the front office department.
We are looking for a skilled and passionate individual to join our team as an Assistant Front Office Manager, responsible for leading the front office team and ensuring exceptional customer service.
Key Responsibilities:
1. Customer Service
* Deliver outstanding customer service to guests, responding to their needs and resolving issues promptly.
2. Team Leadership
* Lead and motivate the front office team, providing guidance and support to ensure they meet their roles and responsibilities.
* Develop and implement training programs to improve team performance and customer service.
3. Operations
* Manage front office operations, including check-in, check-out, and guest accounts.
* Ensure accurate and efficient processing of guest accounts, including payment and billing.
* Maintain accurate records and reports, including guest profiles and front office performance metrics.
4. Communication
* Communicate effectively with guests, colleagues, and management, both verbally and in writing.
* Respond to guest inquiries and resolve issues in a timely and professional manner.
5. Problem-Solving
* Identify and resolve customer service issues promptly, using problem-solving skills to find solutions.
Requirements:
* 2+ years of front office supervisory experience.
* High school diploma or equivalent education required.
* Proficient computer knowledge, including experience with front office software.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Flexibility to work different shifts, including weekends and holidays.
We are committed to creating a diverse and inclusive work environment, where all team members feel valued and empowered to contribute their best. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.