Order Processor
Hours: 07:30- 16:00 Monday to Friday (30 Minute lunch break)
Salary: Competitive
Location: Wellingborough
Contract: Permanent
At Pinnacle Windows we are looking for a Order Processor to efficiently and effectively process orders and quotes for our customers using window and door software.
Order Processor Responsibilities:
• Process orders and quotes via email
• Prioritise (and process) orders, sending them back to the relevant person and help meet company response- time targets
• React and respond to all other enquiries promptly
• Handle issues and follow through to resolutions with the help of relevant colleagues (Sales managers, Directors, Finance, Transport etc)
• Add value, by offering extra products and services
• Pass new referrals onto the Sales Team
• Assist customers who request delivery ETA’s
• Answering the phone
• Build relationships with repeat customers over time.
• Order Processor Requirements:
• Attention to detail & Reliable
• Previous experience in an order processing role desirable but not essential
• Flexible attitude and approach
• Ability to work on own initiative
• Positive attitude and a continuous improvement mindset
• Basic computer skills (Evolution/Evonet experience desirable but not essential)
• Happy to be part of a team, self-motivated
• A good communicator and relationship-builder with colleagues and customers
About Pinnacle Windows:
Pinnacle Windows is a manufacturer of uPVC Windows and doors and deliver to clients nationwide, we pride ourselves on flexibility, meeting the needs of our customers and continuous development of our staff.
You may have experience of the following: Order Processor, Sales Administrator, Customer Service Administrator, Sales Co-ordinator, Order Management Specialist, Administrative Assistant, Processing Clerk, Operations Assistant, Customer Support Representative, Logistics Administrator, Data Entry Clerk, Sales Support Administrator, Order Entry Specialist, Sales Support Assistant, Account Co-ordinator, Order Fulfilment Specialist, Procurement Assistant, Operations Co-ordinator, etc.
REF-(Apply online only)