Job Role: Customer Service Assistant/Supervisor, Scunthorpe
Hours per week: 30 hours per week
Hourly rate: £11.50-£13.50 per hour
Shift pattern: Working 3 nights per week between 10pm and 8.30am, this will be every Thursday, Friday and Saturday, therefore must be available to work these nights.
Please note, this role requires travelling to other venues in Scunthorpe, Grimsby or Lincoln in the event of annual leave or sickness, therefore you must be able to drive.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
As an ever expanding business, we pride ourselves in offering outstanding services for both customers and business partners, as we are also a leading provider of arcade and slot entertainment via our parent company, the esteemed Novomatic.
So, just what would you be doing if your application was successful?
Our Night Customer Service Assistant/Supervisor roles are designed to provide additional responsibilities and duties when needed. You could be opening or closing a venue or access point, as well as supervising staff on shift in management or supervisor absence. Although all of our roles have cash handling elements to them, you may also be required to carry and distribute change from the master float to staff members.
By delivering excellent customer service, you will play an integral role in the night to night running of our venue. Once you have completed your training, you could be:
* Promoting our excellent offers, promotions and events.
* Providing refreshments and snacks to our customers.
* Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
* Handling cash and providing customers with change.
As a Night Customer Service Assistant/Supervisor you also have the potential to be the most senior member of staff on duty and therefore additional responsibilities may apply. It is when you are carrying out the additional Supervisory duties that you will be eligible for the higher hourly rate.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Who are we looking for?
Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above.
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too. Our staff members need to be outgoing, confident and ambitious, as you will be approaching customers to discuss our latest games, tournaments and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.
So, what’s in it for you?
* Job Security due to our ever expanding business
* Fast track to supervisor promotion for the right candidates as well as excellent career progression opportunities.
* We pay above the National Living Wage regardless of age!
* Annual Shoe Allowance
* Overtime available.
* The opportunity to earn bonuses and recognition for going the extra mile.
* Enhanced Maternity and Paternity packages.
* Employee Development Programme available.
* Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
* Life Assurance – 3 x annual salary
* HAPI App discounts – retail, travel, cinema etc.
* Discount on Tanning, Lotions and Gym Membership
* Access to a generous refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.
Please view our Recruitment Data Privacy Notice which is on our Company website.
OPS1CSA
Job Types: Full-time, Permanent
Pay: £11.50-£13.50 per hour
Expected hours: 30 per week
Benefits:
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
Schedule:
* Night shift
* Weekend availability
Ability to commute/relocate:
* Scunthorpe, DN15 6HB: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you over 18 years of age, Due to Licensing Laws?
* We carry out a DBS Check, are you comfortable with this?
* Are you comfortable travelling to other venues in the area to cover those venues?
* Are you fully flexible to work nights between 10pm and 8.30am? You will usually work three nights per week, Thursday, Friday and Saturday.
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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