Our client is looking for a Trade Account Manager who will be responsible for managing and growing key trade accounts, ensuring strong, long-term partnerships. This role is primarily focused on account management, with an emphasis on nurturing customer relationships, understanding their needs, and maximising account potential. The industry is Fire Safety If you are happiest when engaging with customers across multiple channels, enjoy attending industry events, and representing the company at industry trade shows and exhibitions, and thrive in a professional, low-pressure sales environment that prioritises relationship-building and excellent customer service we would love to hear from you. NO AGENCIES Key Responsibilities: Account Management: Build & maintain relationships with key trade accounts acting as their primary point of contact. Create structured plans to develop and enhance sales revenue from key accounts. Encourage additional sales to the existing customer base without a high-pressure sales approach. Collaborate with internal teams to ensure seamless account management and customer satisfaction. Customer Interactions: Provide friendly and efficient support to customers via phone, email, and webchat. Respond promptly to inquiries, resolving issues and ensuring customer satisfaction. Provide customers with Delivery ETA’s Listen to customer feedback to understand their needs and suggest improvements. Collaborate with cross-functional teams to address service-related issues. Business Development: Identify and proactively contact potential new customers. Help prepare quotes, proposals, and sales materials. Event Participation: Represent the company at conventions and exhibitions, interacting directly with customers and promoting the brand. Key Performance Indicators (KPIs) Management: Collect and analyse sales and account management data to track performance against KPIs. Identify trends and recommend improvements based on KPI results. Reporting: Prepare regular sales reports for management and directors. Highlight areas of concern, improvement opportunities, and success stories. Present findings and recommendations during sales review meetings. Key Skills & Experience Minimum of 3 years experience in a similar trade account management role is essential. Proficiency in Microsoft Office, particularly Word, Excel and Outlook. Excellent negotiation and relationship management skills to drive account growth and retention. Strong and professional telephone manner. Excellent verbal and written communication skills. A strong drive to assist the company to succeed and a proactive approach to engaging with customers. Business or sales administration qualification (desirable)