EL/PL Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Glasgow
Description
Location: The successful candidate will be required to attend the office at least once a week at either our Glasgow, Stoke-on-Trent or Leeds office.
Hours: 35 hours per week Monday-Friday
Our Opportunity:
Davies is looking to recruit a talented Liability Claims Handler to join our growing Casualty team. The ideal candidate will have experience with EL (Employer Liability)/PL (Public Liability) Claims and Liability investigation.
This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role.
What will your day look like:
* Liaison with Insurers, Policyholders and Brokers
* Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
* Obtaining all necessary evidence and relevant documentation
* Determining appropriate actions for the resolution of the case
* Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
* Negotiating settlement where appropriate, within agreed authority limits
* Corresponding with all parties professionally to proactively progress the case to conclusion
* Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
* Maintaining a proper reserve at all times by regular review
* Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company
Knowledge and Abilities:
Essential:
* Experience handling EL & PL claims
* Knowledge of how to value an injury claim
* Good communication skills at all levels
* Excellent customer service
* Ability to work as part of a team
* Take responsibility for your own workload
* Must be able to demonstrate adaptability and flexibility
* Good planning and organisational skills
* Strong IT skills
Desirable:
* Knowledge of reserving philosophies
* Knowledge of Civil Procedure Rules and the Claims Portal
Benefits:
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
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