Company Description
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our mission- we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
1. Think without limits - Think fast, think fearlessly, and take the team with you
2. Own it and back yourself - Own the basics, own your role and own the results
3. Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
To lead, drive and manage the successful delivery of the operational credit and fraud plan, maximising performance of the department in minimising financial loss and providing credit decisions that maximise profit and minimise risk, ensuring that regulatory, TCF and FGFS’s quality and compliance standards and expectations are met.
4. Leading, managing and monitoring the credit and fraud operational plan, ensuring the effective delivery of department targets and objectives
5. Contributing to and supporting the development and delivery of the FGFS credit, application fraud and account level fraud strategies to optimise loss prevention and minimising risk, ensuring that the right customer outcomes are achieved
6. Leading, managing and developing the performance and potential of the credit and fraud team.
7. Leading and driving adherence to all governance, risk and compliance standards across credit and fraud teams, delivering a consistent and quality service
Providing continuous improvement support, ensuring that associated change projects are landed successfully in the team/department
Qualifications
8. Experience of working within the financial services sector with particular experience in credit underwriting, application fraud and / or account level fraud
9. Extensive experience of working and delivering in a regulated environment
10. Excellent working knowledge of financial standards and guidelines – e.g. FCA, TCF, Data Protection
11. Is delivery and customer focussed
12. Experience of leading, managing and maximising the performance of others
13. Ability to plan and prioritise effectively to meet changing priorities and demands
14. Ability to interpret data and information to highlight opportunities and minimise risk
15. Experience of risk management and controls
16. Excellent communication and engagement skills
17. Proven track record in effective facilitation and communication at multiple levels
18. Is commercially astute
19. Ability to engage and influence stakeholders at an appropriate level
20. Is analytical, pragmatic and systematic in approach to problem solving
Ability to manage conflict and knows when to escalate