Are you a Customer Service professional looking for a company that will invest in your development?
Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on challenges and want to be part of a vibrant, expanding team, this is your golden ticket!
This is a great opportunity for a Customer Service professional looking to accelerate their career within a busy HR team.
Job Overview.
Working as part of the Advice team to ensure the department is correctly resourced, handling client calls and providing accurate reporting on a daily and weekly basis.
Day-to-day
Assisting with the availability of Advisors using Openscape to review individual codes
Taking inbound calls to reduce the over-flow and abandon rate for the team
Updating client records and other relevant logs as required
Establishing and maintaining efficient working relationships with colleagues and clients
Scheduling departmental or team training sessions/meetings considering headcount and availability
Assisting the Management team with daily, weekly, monthly and quarterly reporting
Managing the Task-Management diary to ensure correct staffing levels are maintained between teams
What you Bring to the Team
Proactive and creative problem solver
A willingness to learn and the ability to communicate effectively within the team
Abil...