Work on own initiative, prioritising own workload under the supervision of the Staff Bank Manager. Establish and maintain good communication and working relationships with key stakeholders, both internal and external to the organisation, at all times. This includes E-Rostering Team, Senior Managers, Ward Staff, Bank Workers, and Nurse Agencies etc. Ensure the service provided is of the highest standard, being courteous, efficient, and professional, and that information retained is in accordance with Data Protection Act, GDPR etc. Possess advanced keyboard skills, with a requirement to accurately upload and process data. Provide and receive complex information, referring any contentious issues to the Staff Bank Manager or Clinical Nurse Lead Manager. Adhere to the All Wales Bank and Agency Contract and CTMUHB policy, protocols, and procedures in the booking of Bank and Agency Workers. Seeking advice from colleagues, the Clinical Nurse Lead Manager, or Senior Staff as appropriate. Participate in the weekend and Bank Holiday rota. Undertake accurate data entry and data cleansing and provide reports as directed by the Staff Bank Manager or Clinical Nurse Lead Manager. Carry out any administrative duties as required in relation to all activities of the Staff Bank Office. Be required to support any Administration Trainees or Work Experience Students working within the Staff Bank Office, acting as a role model and sharing best practice within own work area. Identify and refer complex issues to the Staff Bank Manager or Clinical Nurse Lead Manager. Setting up meetings as required. Utilise Microsoft Office Software e.g. Excel for Spreadsheets and Databases and Word for typing correspondence. Participate in the system testing of E-Systems. Maintain and update E-Systems on a daily basis. Participate in Departmental/Organisational surveys and audits as and when required. Be required to contribute to the development and implementation of Departmental processes/procedures and protocols, providing comment and/or feedback as required. Have incidental contact with patients. Be responsible for the effective and safe use of IT equipment and any other office equipment used throughout the course of duty. Maintain stationary and office supplies as required. Covering in the absence of colleagues and assisting in the general admin function of the Staff Bank Team. Comply with the All Wales Standard Operating Procedure for Recruitment, seeking clarification when required. Comply with the Health Board and NHS Wales Shared Services Recruitment policy at all times, making suggestions for change as appropriate. Provide advice to recruitment candidates and recruiting managers in relation to standard recruitment processes. Produce high quality effective advertising, recruitment, and appointment documentation. Liaise effectively with recruiting managers, bank workers, and general public in relation to the effective implementation of the Recruitment and Selection Process. Provide advice and guidance to managers on the functionality of Trac and NHS Jobs. Prepare documentation for short listing information for managers using the Trac online functionality. Utilise Trac, ESR and NHS Jobs as appropriate. Undertake general administration support relating to quality standards, advertising recruitment campaigns etc. Prepare confidential correspondence, ensuring all letters are produced in accordance with agreed NHS Waless standards. Ensure that files and databases are kept up to date at all times particularly that all data is amended when changes are made/received and the appropriate paper work is forwarded in a timely manner. Responsible for ensuring new starters have completed all ID checks, training and on-boarding is undertaken prior to bank shifts being offered. This includes completion of IT New User Forms, access to individual roster, uniform and ID badge. Ensure that recruitment activity is undertaken in a timely fashion, in line with and monitored against agreed KPIs. Engage in the management of e-billing to ensure agencies receive payment for shifts undertaken by their workers. Complete data load to be forwarded to Accounts Payable in accordance with All Wales Agency Contract for payment of shifts. Maintain records of discrepancies and undertake action and investigation as necessary to ensure resolution. This may include contacting ward managers to finalise shifts on electronic rosters, and liaising with Agencies to produce amended invoices etc. Liaise with colleagues in Accounts Payable and Procurement as necessary. Ability to analyse financial information including reconciling balance sheet codes, some of these will be complex due to volumes of transactions and information being inaccurate or incomplete.