Job summary Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Main duties of the job Receiving patients consulting with members of practice team Handling completed repeat prescriptions to patient and checking names and address Be able to cover all reception position as necessary Appointments: Process appointment requests for today future appointments from patients by telephone and in person Deal with visit requests Process patient online access Care navigation of patients requests Computer: Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of practice area) Process repeat prescription request in accordance with practice guidelines Telephone Have working knowledge of telephone during and after hours Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers Working hours: May vary, earliest start time is 7.30am, latest finish time 6pm About us We are friendly GP practice with 10 doctors, 4 nurses and large admin and reception team. Based in Kippax Leeds. We have 3 sites one of which is a dispensing practice. Date posted 24 March 2025 Pay scheme Other Salary £12 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A3773-25-0001 Job locations Gibson Lane Practice 276 Gibson Lane Kippax Leeds LS25 7JN Job description Job responsibilities JOB SUMMARY: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. JOB RESPONSIBILITES: Reception: Receiving patients consulting with members of practice team Handling completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary. Appointments: Process appointment requests for today future appointments from patients by telephone and in person Deal with visit requests Process patient online access Care navigation of patients requests. Computer: Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of practice area) Updated Oct 2022 Job Descriptions Process repeat prescription request in accordance with practice guidelines Telephone Have working knowledge of telephone during and after hours Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Make Tea / Coffee for staff. Any other tasks allocated by managers. CONFIDENTIALITY: In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and t heir carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of persona and sensitive data. HEALTH & SAFETY: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Job description Job responsibilities JOB SUMMARY: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. JOB RESPONSIBILITES: Reception: Receiving patients consulting with members of practice team Handling completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary. Appointments: Process appointment requests for today future appointments from patients by telephone and in person Deal with visit requests Process patient online access Care navigation of patients requests. Computer: Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of practice area) Updated Oct 2022 Job Descriptions Process repeat prescription request in accordance with practice guidelines Telephone Have working knowledge of telephone during and after hours Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Make Tea / Coffee for staff. Any other tasks allocated by managers. CONFIDENTIALITY: In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and t heir carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of persona and sensitive data. HEALTH & SAFETY: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Person Specification Flexibility Essential Must be fully flexible and able to work extra to help cover holidays and absence as and when needed Experience Essential Good Customer Service Skills Good IT Skills Good telephone skills Good at working under pressure Ability to work on own initiative Desirable Experience of working in a GP practice preferable but not essential as full training will be given. Qualifications Essential Grade A-C in English and Maths Desirable IT qualification Person Specification Flexibility Essential Must be fully flexible and able to work extra to help cover holidays and absence as and when needed Experience Essential Good Customer Service Skills Good IT Skills Good telephone skills Good at working under pressure Ability to work on own initiative Desirable Experience of working in a GP practice preferable but not essential as full training will be given. Qualifications Essential Grade A-C in English and Maths Desirable IT qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Gibson Lane Practice Address Gibson Lane Practice 276 Gibson Lane Kippax Leeds LS25 7JN Employer's website https://www.gibsonlanepractice.co.uk/ (Opens in a new tab)