Job Summary
An opportunity has arisen for an experienced Support Secretary to join our ENT team within the Surgical Division.
Excellent Communication, Organisational And Secretarial Abilities Are Essential.
Main duties of the job
You will be responsible for maintaining patients' records, processing incoming and outgoing correspondence, producing correspondence from audio/copy and dealing with telephone calls.
In addition, you will liaise with Consultants, other Trust staff, and organisations outside of the department in order to resolve queries.
You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner.
The minimum requirements for this post are:
* AMSPAR Medical Terminology Certificate or equivalent experience
* RSA Level II word processing or equivalent
* Good IT and word processing skills
* Audio Typing Skills
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Date posted
10 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
408-24-1331
Job locations
Arrowe Park Hospital
Arrowe Park Road
Wirral
CH49 5PE
Job Description
Responsibilities
For further information about the Support Secretary position available with WUTH, please see the attached Job description.
Person Specification
Qualifications, Specific Experience & Training Essential
* AMSPAR Medical Terminology Certificate or equivalent experience
* RSA Level II word processing or equivalent
* Experience of audio typing
* Experience of working in an administrative role.
Desirable
* Previous administrative experience working within the NHS or medical environment
Knowledge and Skills Essential
* Good time management/organisational skills
* Awareness of Trust guidelines regarding complaints, confidentiality etc.
* Good IT skills, including use of Microsoft Office
Desirable
* Ability to use own initiative and prioritise workload using organisational skills
* Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
* Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer
Personal Attributes Essential
* Ability to deal with sensitive issues with tact and diplomacy
* Polite, conscientious and courteous
* Able to recognise and escalate issues out of scope of role
Desirable
* Ability to remain calm when working under pressure
* Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
* Ability to work independently or as part of a team - self motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Arrowe Park Hospital
Arrowe Park Road
Wirral
CH49 5PE
Employer's website
https://www.wuth.nhs.uk #J-18808-Ljbffr