Contract Administrator
Location: Guildford
Salary: £22,000-£25,000
Hours: Monday – Friday
8.00am – 5.00pm or 9.00am – 6.00pm
My client who are based in Guildford are looking for an experienced Customer Service Administrator who is experienced in Word, Excel, Outlook and scheduling software knowledge. My client requires the successful candidate to have strong verbal and written communication, customer service skills, ability to work as part of a team and on their own, strong time management skills and able to prioritise workload within a busy office environment.
This role is critical to the contract and focuses on continued successful delivery of planned and reactive mechanical maintenance works on this key long term contracts, the role is to provide administrative support to the Contract Management Team and to ensure that the back office processes remain organised and are delivered efficiently and to a high standard.
Duties:
1. Liaison with the contract manager, contract lead engineers and engineering teams daily.
2. Customer liaison, reporting feedback and communicating progress.
3. Progressing planned maintenance jobs, responsive repair jobs, and quoted works.
4. Scheduling appointments.
5. Managing records, storage and presentation.
6. Collaborating with our planning department, procurement department and credit control teams to closely monitor all works in progress jobs.
7. Administration of all works in progress.
8. Progress chasing parts.
9. Arranging appointments and liaison with customer sites and end users and talking with tenants.
10. Updating reports and providing feedback electronically to our customer base.
11. Further works reporting.
12. Attendance reports.
Person Specification:
1. Experienced in Word, Excel, Outlook and preferably Sage.
2. Experienced at using bespoke software systems, running reports and data.
3. Strong verbal and written communication and customer service skills.
4. Ability to work as part of a team and on their own.
5. Strong time management skills and able to prioritise workload within a busy office environment.
6. Accurate.
7. Ideally experienced within customer service roles.
8. Comfortable in dealing directly with tenants and clients and working within a busy office environment.
9. Organised with an eye for detail and a confident and professional telephone manner.
Job Types: Full-time, Permanent
Pay: £22,000.00-£25,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: ct
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