Tap East are searching for a General Manager to oversee their bar operations at their Stratford taproom.
Responsibilities:
1. Oversee the day-to-day operations of the bar, ensuring smooth and efficient service.
2. Recruit, train, and manage a high-performing bar staff.
3. Foster a positive and inclusive work environment.
Guest Experience:
1. Ensure exceptional customer service, exceeding guest expectations in every interaction.
2. Handle customer inquiries and complaints promptly and professionally.
3. Maintain a clean and inviting bar environment.
Operations Management:
1. Manage inventory, ordering, and stock control to minimize waste and maximise profitability.
2. Ensure compliance with all health, safety, and liquor licensing regulations.
3. Monitor and analyse sales data to identify trends and opportunities for improvement.
4. Possess a deep understanding of beer styles, brewing techniques, and our own craft beers.
5. Educate staff and guests on our beer offerings and craft beer culture.
Marketing:
1. Social Media planning to ensure that social media is used to its best effect (e.g., Twitter, Facebook, and Website).
2. Visual Marketing for events and promotions.
3. Assist with other company-related events.
Qualifications:
1. Must be a personal license holder.
2. Minimum 3 years of experience in a bar management role, preferably in a craft beer setting.
3. Strong leadership and interpersonal skills.
4. Excellent communication and organizational abilities.
5. Proven track record of delivering exceptional customer service.
6. Knowledge of liquor licensing regulations and health and safety standards.
7. Passion for craft beer and a desire to contribute to a growing brewery.
Benefits:
1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Discounts on our craft beers and merchandise and associated companies.
4. Discounts from other retail outlets in Westfield.
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