Job summary We are a friendly and supportive GP practice located in the Stockport area seeking a part time experienced receptionist/administrative. It is an exciting opportunity for an enthusiastic individual to join a growing GP practice. If you have experience in providing exceptional customer service as clinical system training will be offered to the right candidate. Main duties of the job The main duties of this role include in working at the reception front desk to meet and greet all patients and visitors to the practice, answering the telephone, managing and booking appointments, Clinical system incoming mail and tasks, documentation scanning and attaching, taking prescription requests and processing them, handling emails, and perform other general administrative duties when required. About us Bredbury Medical Centre Practice is a long -established GP surgery and training practice that is committed to provide excellent care and support to the population of Bredbury and the surrounding areas. This is shown in the positive feedback we receive for its caring service that it strides to achieve with every patient registered at the practice. In return, the surgery will offer you the following benefits being involved in an employee of the month award, an extra day's leave for Christmas, Amazon vouchers and cycle scheme benefit. Date posted 21 January 2025 Pay scheme Other Salary £23,809 a year Contract Permanent Working pattern Full-time, Part-time Reference number A3161-25-0000 Job locations 1 AUBURN AVENUE BREDBURY STOCKPORT CHESHIRE SK6 2AH Job description Job responsibilities To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the practice team. Main Duties Make new and follow-up patient appointments in a timely manner using the IT system Receive and direct patients to the correct professional or service Act as chaperone Contact the interpretation service for patients as required Maintain accurate records of patient care in electronic format using the correct codes Prepare reception area for incoming colleagues, participate hand over between shifts Take telephone messages and general enquiries, direct as necessary to GP Process incoming and outgoing correspondence, including managing workflow tasks Manage all queries (including administrative queries) as necessary in an efficient manner Input data into the patient's healthcare records as necessary Support the team in the effective use of searches, audits and recalls Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information General Observe health and safety guidelines at all times Participate in any training programmes implemented by the Practice Any other reasonable duties as necessary Job description Job responsibilities To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the practice team. Main Duties Make new and follow-up patient appointments in a timely manner using the IT system Receive and direct patients to the correct professional or service Act as chaperone Contact the interpretation service for patients as required Maintain accurate records of patient care in electronic format using the correct codes Prepare reception area for incoming colleagues, participate hand over between shifts Take telephone messages and general enquiries, direct as necessary to GP Process incoming and outgoing correspondence, including managing workflow tasks Manage all queries (including administrative queries) as necessary in an efficient manner Input data into the patient's healthcare records as necessary Support the team in the effective use of searches, audits and recalls Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information General Observe health and safety guidelines at all times Participate in any training programmes implemented by the Practice Any other reasonable duties as necessary Person Specification Qualifications Desirable Qualifications Essential GCSEs or equivalent qualifications with Grade C or above in English Excellent communication skills (Written and Oral) Experience Essential Experience of working in a busy reception environment IT skills Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Planning and organising Ability to perform under pressure Initiative and adaptability Team working Self-motivated Flexibility to work in shift patterns Desirable Experience of working in a GP practice but not essential as training will be provided Person Specification Qualifications Desirable Qualifications Essential GCSEs or equivalent qualifications with Grade C or above in English Excellent communication skills (Written and Oral) Experience Essential Experience of working in a busy reception environment IT skills Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Planning and organising Ability to perform under pressure Initiative and adaptability Team working Self-motivated Flexibility to work in shift patterns Desirable Experience of working in a GP practice but not essential as training will be provided Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name BREDBURY MEDICAL CENTRE Address 1 AUBURN AVENUE BREDBURY STOCKPORT CHESHIRE SK6 2AH Employer's website https://www.bredburymedicalcentre.nhs.uk/ (Opens in a new tab)