Closing Date: Monday 24th March 2025
Job Title: Housing Management & Compliance Coordinator - FTC until 01.04.2026
Reports to: Youth Services Manager
Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata
Hours of work: Full Time (37.5 hours per week)
Fixed Term Contract - 12 months
Key Responsibilities:
* To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.
* To empower and show how to report repairs, keep property in an acceptable clean manner.
* To help maximize and retain young people’s income.
* To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.
* To enable young people to pay their rent and service charge.
* To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.
* To prepare a weekly report for the Manager detailing arrears triggered detailing the procedures and action taken.
* To take responsibility for safeguarding the welfare of young people.
* To collect and record rent and other payments in line with financial procedures.
* To inform support staff of any support needs or concerns you may have identified for young people.
* To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.
* To be responsible for arranging and conducting young people’s admissions visits to the service and the induction of new residents.
* To support and assist young people to maintain their accommodation to an acceptable standard.
* To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.
* To support any future initiatives to support young people and also the organisation to maximize income.
* To work closely with support staff to deal with any breaches of tenure in line with procedure/policy.
To be flexible by being available out of hours providing on call on a rota across several services to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.
Leading the Team:
* To contribute to the development of a cohesive and effective staff team.
* To contribute to the induction of Progression Coaches, Housing Management Workers, House Keepers, Volunteers, Students, and Trainees, including day to day supervision and performance management.
* To work as part of a team, providing cover for colleagues as required by the line manager and to participate in providing an on call system and duty cover. This will include working anti-social hours including weekends on a rota in order to be accessible to young people and to ensure necessary staff cover.
* Lead and contribute to team meetings.
* Advise the management team of any concerns, changes or supplementary services needed.
* To deputise in the absence of the Youth Services Manager as deemed appropriate.
* To monitor service delivery and identify gaps or areas of improvement and provide detailed findings to the Youth Services Manager.
* Be supportive and respectful to colleagues and management.
QUALIFICATIONS:
Essential:
* Housing Management qualification.
* NVQ 4 Advice & Guidance, Care or equivalent or working towards Youth Work, Social Work, or equivalent.
ROLE EXPERIENCE:
Essential:
* Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.
Desirable:
* Working with volunteers/students.
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