Contract Type: Permanent Salary: £24,627 per annum (pro rata) Working Hours: Part-time 30 hours per week Working Pattern: Working to cover a 3-week rolling rota to include every third weekend and Bank Holidays Location: Claremont House / Gloucester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Assistant You will empower our customers to live independent, fulfilling, and dignified lives in our Independent Living services, by accommodating adults who require support with their Mental Health and those with Learning Disabilities. About you We are looking for someone with: Experience of working in a team, able to communicate positively with other people Experience of supporting vulnerable and diverse groups of customers to live independently including personal care Team player with a caring, empathetic, and flexible attitude Awareness of CQC standards Basic IT and admin skills Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview. Role Profile Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager. Recognise and identify each individual customer’s needs to ensure they receive a person-centered approach that puts the customer at the heart of everything we do: Inspire and motivate customers to develop life skills, independence, and emotional well-being by engaging them in activities of interest, supporting community attendance, participating in educational activities, and seeking employment or volunteering opportunities. Encourage communication and interaction to build relationships. Support healthcare needs by ensuring contact with professionals. Help with the management of personal affairs when part of their support plan. Build trusted relationships with customers and their support network. Provide companionship and maintain a safe and respectful environment. Keep accurate records of care and medication support provided. Proactively address concerns related to customer care and well-being. Report signs of abuse and follow safeguarding procedures. Enable customers to meet their aspirations within their support plans. Provide personal care and support as defined by CQC, including hygiene and wellbeing. Assist with daily activities and mobility as needed. Other Information Flexible working hours to meet customer and business needs. Ensure customer safety within Riverside’s Policy and Procedure framework. Participate in team meetings and continuous development opportunities. Person specification Essential Experience in teamwork and positive communication. Organisational skills in supporting people. A caring, empathetic, and flexible attitude. Initiative and confidence in decision-making. Basic administrative & IT skills. Desirable Awareness of CQC standards. Experience in direct care to diverse groups.