Are you an experienced and proactive professional with a keen eye for detail and excellent communication skills? Do you have a passion for delivering results and ensuring compliance with national policies? If so, we have an exciting opportunity for you to join our team as an Overseas Visitors Officer.
In this pivotal role, you will work closely with the Overseas Patient Manager (OPM) to implement and manage the Trust's local and national overseas visitor policies. You will play a critical role in supporting staff, patients, and stakeholders by providing expert guidance and ensuring compliance with the Department for Health and Social Care (DHSC) Overseas Visitor guidelines.
To excel in this role, you will need comprehensive knowledge of DHSC Overseas Visitor guidance and NHS charging regulations, along with strong investigative skills and experience in conducting interviews and gathering evidence. Exceptional organisational abilities are essential to effectively manage multiple priorities, while strong communication and interpersonal skills will enable you to engage confidently with a wide range of stakeholders. Leadership experience, including managing and developing small teams, is also key to successfully delivering the responsibilities of this role.
Main duties of the job
As an Overseas Visitors Officer, you will:
* Policy and Process Management: Implement and monitor compliance with the Trust's overseas visitor policies, ensuring accuracy in processes like pre-attendance forms, eligibility checks, and clinical assessments.
* Financial Recovery: Develop and maintain systems to recover payments from chargeable patients, while verifying documentary evidence for those exempt from charges.
* Training and Leadership: Lead the training of administrative staff in screening and compliance processes, and directly manage a small team, supporting their development and performance.
* Stakeholder Engagement: Build effective working relationships with clinical staff, senior managers, finance teams, and external organisations such as the UK Border Agency and Home Office.
* Project and Change Management: Lead on action plans for implementing updates to DHSC guidelines, ensuring changes are communicated and executed effectively.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Job description
Job responsibilities
We have provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Person Specification
Skills
Essential
* Good leadership, motivation and team working skills
* Ability to work on own initiative and perform key functions of the job without direct supervision.
* Persuasive negotiation skills to maximise cost recovery
* Able to deliver under pressure
Qualifications
Essential
* Good level of general education, English Language and maths GCSE equivalent. - 5 A-C's
* Excellent Microsoft Excel, Word, PowerPoint skills
* A Levels, working towards higher education or equivalent experience
* Excellent communication skills
Desirable
* Full understanding of the Overseas Visitor rules and regulations
Experience / Knowledge
Essential
* Experience working on NHS systems in a senior admin or clerical role within an NHS Acute Trust.
* Understanding of data protection act and freedom of information act
* Experience in use of Patient Administration Systems in the NHS.
* Experience of managing small groups of staff.
Desirable
* Work Experience of managing and/or working within an Overseas Visitors Role in the NHS.
* Knowledge of the Overseas Visitors legislation and national DHSC guidance.
* Experience Using the following systems Sunrise, Allscripts, the NHS Spine
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
MAIDSTONE - HERMITAGE COURT
HERMITAGE LANE
MAIDSTONE, KENT
ME16 9NT
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