The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holder’s principal responsibilities are as follows:
* To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures.
* To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer.
* To support individual tenants and leaseholders to sustain their tenancies/leases with TCH.
* To ensure the scheme is safe.
* To complete administrative tasks as directed by the Housing Officer.
* The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes.
£12.60 per hour
Hours of Work:
Contract:
Permanent
6 months
Notice Period:
ASAP
Who are we?
We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
What will you be doing?
Role Specific Responsibilities
* Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.
* Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies.
* Priority MUST be always given to emergency calls and all emergency calls must be recorded.
* Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening.
* Encourage tenants, leaseholders, friends and relatives, and volunteers to organise and take part in events.
* Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events.
* Where payment is required for activities the post holder will follow the cash handling procedures.
* Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.
* Ensure that appropriate records are maintained relating to services provided.
* Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard-free.
* Carry out other administrative tasks as directed by the Housing Officer.
General
* To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
* Recognise, respect, and promote the different roles and diversity of the individuals within the business.
* To actively contribute towards key performance indicators and professional standards.
* Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process.
* To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
* To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
* Attend and participate in training and other meetings and staff events as required.
* Be an effective member of your team, presenting a positive impression of your section and the business.
About You
Education & Qualifications
* Demonstrate evidence of competence to undertake the post.
* Housing management (or similar) experience in the voluntary, public, or private sectors.
* Willing to undertake training.
* Efficient and effective administrative skills.
* To demonstrate honesty, trustworthiness, reliability, and respectfulness.
* Enhanced Disclosure from the Disclosure and Barring Service.
* Ability to manage and work within a small budget.
* Application of H&S practices.
* Health and Safety risk assessment.
* Use of IT to facilitate and support improvements to services, good communications and useful Management Information.
* Ability to lead and motivate.
* Manage conflict.
* Demonstrate awareness of different values, cultures, and needs amongst tenants, staff, and communities.
* Recognise and work to meet where possible the diverse and unique needs of each tenant.
* Strong commitment to non-discriminatory housing services.
* Ability to have ideas accepted even in the face of initial opposition.
* Good communication skills - both written and verbal.
* Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives.
* Commitment to providing excellence in Housing Services.
* Think ahead and plan.
* Demonstrate a positive attitude towards change.
* Take on further responsibilities.
* Undertake relevant training and development.
* Self-motivated and keen to learn.
* Ability to prioritise.
* Problem-solving abilities.
* Meet deadlines and advise of any problems early.
* Ability to function effectively under pressure and in a crisis.
* Some flexible approach to working hours may be required.
Why Choose Us
* Contributory pension scheme 4% to 10% matched contributions
* Free onsite car parking
* Life assurance of 4x annual salary (Terms and Conditions apply)
* 30 days annual leave in addition to bank holidays
* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
* Enhanced maternity, paternity, and shared parental leave provision
* Access to an extensive range of corporate discounts on shopping, travel & days out
* Travel loan
Our Values
Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
Apply
Internal Applications
Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.
External Applications
Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.
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