Job Advertisement: Customer Service Advisor – Idea Store
Are you passionate about providing exceptional customer service and engaging with the community? Do you want to be part of a dynamic team delivering essential library, learning, and information services? We are looking for a dedicated Customer Service Advisor to join the Idea Store team, playing a key role in delivering excellent frontline services to residents and staff within the council.
Position: Customer Service Advisor
Location: Idea Store
Salary: Competitive, based on experience
Contract: Full-time/Permanent
About the Role:
As a Customer Service Advisor for the Idea Store, you will be the first point of contact for customers, assisting them face-to-face, over the phone, and through digital channels. Your focus will be on delivering high-quality, responsive, and cost-effective services that meet the diverse needs of the community. Working within a team, you will ensure that our library and information services are accessible and welcoming to all.
Your responsibilities will include:
* Providing information, advice, and assistance to customers, ensuring their satisfaction and meeting service standards.
* Assisting customers with library services, stock management, and ensuring resources are up to date.
* Promoting the Idea Store services and engaging customers with learning and reading activities.
* Contributing to the delivery of the Libraries Connected Universal Offers...