Opportunity
* Work in a team-oriented and supportive environment.
* Work in a dynamic and fast-paced environment.
About Our Client
Our client is a reputable housing association formed in July 2017 through the merger of two housing organizations and manages over 7,000 homes across the North of England.
Job Description
* Manage technology infrastructure: Cloud services, physical hardware, storage, networks, telephony, firewalls, operating systems, email systems.
* Troubleshooting and problem resolution: Analyze and resolve issues using appropriate tools and techniques.
* Trend analysis: Ensure optimal infrastructure performance and recommend improvements.
* Cybersecurity: Maintain infrastructure security and align with best practices.
* Cloud configuration: Manage capacity and optimize usage.
* Vendor management: Oversee infrastructure development and upgrades, ensuring compliance with contracts.
* User account management: Manage accounts in Active Directory, SharePoint, Teams, Office 365.
* Project management: Lead technical projects within ICT and support business projects requiring IT input.
* Service Desk support: Assist Service Desk staff with training and issue resolution.
* Change control: Ensure infrastructure changes are tested, documented, and follow governance.
* IT documentation: Support maintenance of IT architecture documentation.
* Knowledge sharing: Contribute to IT knowledge base and promote sharing across IT and business.
The Successful Applicant
* Min qualification of Information Technology related HND (level 5) or equivalent through relevant training/experience.
* Minimum of 5 GCSEs including grade C (4) or above in English Language and Maths (or equivalent).
* Cloud maintenance/management - Azure platform.
* O365 including Microsoft Teams & SharePoint.
* Strong knowledge of IT security practices, management, and tools.
* Data security, retrieval, and access management.
* Systems analysis, requirements gathering, and technical specification creation.
* Excellent diagnostic, problem-solving and trouble-shooting abilities.
* Testing, deployment, and service transition.
* Experience of operating and maintaining infrastructure and application-level solutions in a complex IT environment.
* Cloud service configuration and management - Azure.
* GDPR (General Data Protection Regulation).
* Knowledge and experience of project management methods and practices.
* Experience of developing & managing relationships with suppliers and partners.
Desirables
* Capita Housing Management System.
* Progress 4GL.
* Cisco Meraki.
What's on Offer
* 36.25 hours per week (full time).
* SHPS Defined Contribution Scheme.
* Employer contributions up to 8%.
* Life Assurance (4x annual salary).
* 25 days per year plus bank holidays.
* Increasing up to 30 days with five years' service.
* Up to 13 days 'flexi leave' (discretionary) per year in addition to annual leave.
* Hybrid Working Practices.
* Induction programme and ongoing personal development.
* Discretionary Corporate Performance Bonus Scheme.
* Staff Savings Scheme.
* Simply Health plan (on completion of probation).
* Discounted gym membership (part of Simply Health).
* Employee Assistance Programme (less than 3 years' service).
* Fresh Fruit Fridays.
* Long Service Awards.
* Staff Forum.
* Cycle to Work Scheme.
* Company Sick Pay Scheme.
* Family friendly policies with company pay schemes.
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