Who You Are Educated to degree level with a professional qualification relevant to the role (e.g., CSS/CQSW, DipSw, Dip COT, or Degree in Occupational Therapy). Registered with HCPC. Knowledge of the Care Act 2014, the Mental Capacity Act 2005, and other relevant legislation. Demonstrable understanding of principles and application of excellent adult social care. Strong literacy, numeracy, interpersonal, and IT skills. Experience in a similar role in a Local Authority and using case-based ICT systems preferred. Demonstrated commitment to personal and team development, equality and diversity, and continuous service improvement. Ability to communicate effectively across all levels and build effective working relationships. A minimum of 1 year’s experience as a qualified practitioner is desirable. Experience in commissioning and coordinating service delivery is a plus. What the Job Involves Managing a service caseload including customers with complex needs. Accepting referrals, undertaking screening, and carrying out assessments of needs for customers. Applying eligibility criteria as identified in the Care Act and adhering to its requirements. Providing professional supervision to non-qualified staff. Maintaining professional qualifications, memberships, and registrations required for the role. Developing and maintaining effective working relationships with internal and external partners. Ensuring staff and public safety, dealing effectively with escalations, and preventing/diffusing difficult situations. Keeping up-to-date with developments, products, and information related to the service and the council. Ensuring proportionate risk assessments for both customers and carers. Undertaking reviews and reassessments of customers with long-term needs as required. Providing a proportionate assessment of needs for customers and developing outcome-based support plans. Ensuring appropriate levels of long-term support for customers to live as independently as possible. Undertaking functional, moving and handling assessments, recommending and commissioning equipment/structural adaptations for customers. Planning and implementing individual goal-setting plans with customers. Demonstrating a commitment to professional development and coaching of other team members. Supporting team leaders and service managers in developing short and long-term plans for the team.