About The Role
Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?
Then join our team to embark on an exciting career journey as our Customer Experience Specialist!
You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You’ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.
You’ll bring your passion and desire to grow and we’ll reward you with a brilliant salary of £33,214 and our Continued Professional Development programme to progress within the company.
Working a 38 hour a week shift pattern between 8 am – 7 pm Monday – Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pm.
We also offer Hybrid working enabling you to work up to 2 days a week from home.
When you are office we offer free parking, free barista coffee from our onsite Café, subsidised restaurant, free fruit, and free daily healthy snacks.
About You
We’re looking for someone who’s:
* An achiever: You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation and determination to excel in our exciting environment.
* A communicator: You’ll be a wonderful natural listener and establish effective interpersonal relationships. You’ll thrive in an environment involving public interaction.
* An influencer: You’ll establish trust with the customer, share knowledge and information with different audiences and work with them on what to do next.
* A thriver in a fast-paced environment: You’ll handle sensitive calls with empathy and bounce back from them to remain productive in challenging times.
We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past.
The Process:
1. Stage 1 - Online Application: CV.
2. Stage 2 - Online Task-Based Assessment: You will complete some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.
3. Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc.
4. Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better.
5. Stage 5 - Hiring offer
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
* We find solutions
* We drive change
* We care
As a Motability Operations team member, you can expect:
* An annual discretionary bonus
* 15% non-contributory pension (9% non-contributory pension during probation period)
* Life assurance at 4 times your basic salary
* Employee Discount Scheme with a huge number of retailers
* Discounted Electric/Hybrid Car Salary Sacrifice Scheme
* Access to the Cycle to Work Scheme
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
* 28 days annual leave with option to purchase and sell days
* Funded Private Medical Insurance cover
* Critical illness insurance
* Free access to healthcare apps
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications.
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