FISH BROTHERS (SWINDON) LIMITED
Closes tomorrow (Friday 25 April 2025 at 11:59pm)
A Parts Advisor is a proactive and important member of the team dealing with all parts related enquiries. As an apprentice you will learn how to be responsible for identifying and selling parts profitably to the trade and retail customers, via phone, email and internet sales whilst ensuring adherence to company policies and procedures.
Hours Monday - Friday, 8.30am - 5.30pm inclusive with an unpaid break for lunch of 1 hour per day.
40 hours a week
Duration: 1 year 3 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Objectives:
* To supply and sell parts to meet published turnover objectives
Detailed Responsibilities:
* To satisfy all customer requirements and increase all aspects of the parts business through direct selling
* To be fully conversant with all procedures within the department.
* To facilitate Trade sales via phone and email
* To facilitate internet sales to the public
* To ensure all customers are dealt with promptly and courteously
* To be fully aware of the usual trading terms of the dealership
* To ensure that parts are correctly checked against delivery notes and that they are binned accordingly, and that all orders are checked before the delivery note is signed
* To ensure that the work area is kept to a high standard of cleanliness
* To maintain acceptable standards of dress
* To maintain up-dated displays at all times as per requirements
* To ensure that old units are returned to the manufacturer in the prescribed manner
* To attend training courses as specified by the manufacturer
* To ensure that the procedures for handling cash, cheques and accounts are fully adhered to
* To report any stock damage or stock losses to the Parts Manager
* To assist in stock checks when required
* The Parts Advisor should be able to pack and load parts correctly and should also be acquainted with all despatch matters
* To maintain good relationships with all suppliers
* To maintain good working relationships with colleagues in other departments
This job description is not inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Employer.
Where you’ll work
Paddington Drive
Bridgemead
Swindon
SN5 7SB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NEW COLLEGE SWINDON
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Your training plan
* On the job training and 1-1 sessions delivered by New College Swindon
* Knowledge, skills and behaviours as set out in the Customer Service Practitioner Level 2 Apprenticeship Standard
Requirements
GCSE in:
* 3 GCSEs in addition to Math/Eng (grade 4/C and above)
* Maths and English (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Analytical skills
* Logical
* Initiative
* Non-judgemental
Other requirements
Small team, physical effort required moving and packing parts. Must have 5 GCSEs including Maths and English grade 4/C and above.
Interview process: Initial call with New College Swindon, application submitted if suitable to Fish Brothers and if shortlisted an interview with Supervisor and senior consultant.
About this company
Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.
* Progression to a permanent Parts Advisor role
The contact for this apprenticeship is:
Kirsty Quittelier
Kirsty.Quittelier@newcollege.ac.uk
07564576155
The reference code for this apprenticeship is VAC1000315066.
Apply now
Closes tomorrow (Friday 25 April 2025 at 11:59pm)
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