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Reservations Agent (24hrs per week/3 days a week), Brentford
Client:
Splendid Hospitality Group
Location:
Brentford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1d33beebe952
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
The Reservations & Groups Agent plays an essential role in the smooth operation of the reservations department. You will be an integral part of the group’s reservation process, ensuring a seamless experience for all group operators.
* Manage details of No Shows and Late Cancellation bookings, tracked daily.
* Monitor individual arrivals for the following 7 days in line with brand standards.
* Ensure all reservations are accurately entered into the system.
* Maintain daily communication with guests via phone, email, and OTA messaging to respond to requests.
* Communicate daily with the Reservations manager.
* Ensure daily room availability is balanced according to our inventory.
* Handle group inquiries when the line manager is absent.
What We Offer
We aim to create a friendly and supportive environment where our staff enjoys coming to work. You will develop personally by working with people from around the world and creating memorable guest experiences. For those interested in growth, there are various career development opportunities. Additionally, we offer:
* Free Meals on Duty
* Free Parking
* Learning and Development Opportunities through our Leadership Development Programmes
* Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
* Uniform provided
* 24/7 Employee Assistance Programme offering counselling, wellbeing, and financial support
* Life Assurance
* Automatic enrollment into a workplace pension scheme
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