Working for a medium sized forwarder within a busy operations department. Dealing with UK/overseas agents to manage bookings for road / sea/air - Imports & Exports Contacting importers/exporters to establish their clearance/delivery requirements. Liaising with all parties to ensure customs documentation is completed both foreign and domestic. Providing customers with quotations and following up on enquiries. Manage and negotiating freight rates, transportation and handling costs. Making sure all requirements and deadlines for each shipment are met Taking ownership for escalations from the clients, EU gateways and our European partners ensuring that issues are concluded and communicated accordingly. Invoicing on a daily basis Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. Working Monday to Friday 08.00AM - 16.30PM / 9.00am - 17.30pm Weekends on a rota / paid at overtime