Job Title:
Administrator/Service Controller
Company:
Pegasus Material Handling
Location:
Washington, Tyne & Wear
Job Type:
Full Time/Permanent
Hours of Work:
40 Hours Per Week (Monday to Friday)
Benefits:
25 days annual leave plus bank holidays, pension scheme with a generous employer contribution, sick scheme and health package.
About the Company:
Pegasus Materials Handling have been established for 30 years and provide the sales service and hire of Materials Handling solutions throughout the North of England.
About the Role:
This role offers an exciting opportunity to work with and support international manufacturers in a progressive local company.
Key Responsibilities:
* Process enquiries for sales, hire, rental, parts, or customer care services and monitor opportunities.
* Monitor and process customer care jobs including assigning Engineers jobs, organising and ordering parts for jobs, liaising with Engineering.
* Creation and processing of maintenance agreements for customer's own equipment.
* Organise transport for orders and returns.
* Support stock management, including stock replenishment to maintain minimum stock levels and general upkeep of the stores.
* Create and issue customer care quotes as required and process job invoices, as well as relevant documentation.
* Process Warranty jobs and supplier warranty credits.
* Support company equipment and infrastructure maintenance activities.
* Support visitor management whilst on-site.
* Support the company's approved supplier approval and review process.
Requirements:
* Previous administration experience with minimum NVQ Level 2 experience.
* Forward-thinking approach to responsibilities to ensure administrative tasks are completed efficiently and to high standards.
* Positive approach to Team Building and developing Motivational Skills.
* Possess both verbal and written communication skills including negotiation, report writing and presentations.
* Willingness to learn and develop continually.
* Warm approach to learning new tasks and taking on further responsibilities.
* Attention to detail.
Salary:
£27,040 - £30,409 per annum, depending on experience.
What We Offer:
* Profit related bonus.
* Pension scheme and optional Group Pension Plan Scheme.
* Personal development plan and an ability to progress.
* Training.
* Annual appraisals.