Job summary The hours for this role are 18 hours per week, days/times TBC. The role is a varied and interesting job working in a medical practice within the reception area, the role includes, call handling and administrative duties. The role holder will have excellent communications skills for face to face and telephone interactions with patients and service providers and other health professionals at all levels. The role holder will have experience in dealing with the general public. To have positive demeanour and stay calm and work under pressure will also a kind and empathetic approach. The post holder will be required to proactively communicate to relevant people i.e. staff, clinicians, patients and visitors you will have good PC literacy skills, using MS Office packages and NHS systems for which you will be given training. Ensuring attention to detail and consistently following protocols and procedures to respond to patient/ clinicians requests and support with any urgent admin requirements. The role requires good organisational skills and be able to effectively prioritise their work. Main duties of the job The job is in a fast paced environment working as a team player as part of a team at all Teldoc sites. About us The role is based at any of the six Teldoc practices, but you may be required to provide cover at the Priorslee and Shifnal sites, so you must be able to travel. Hours of work will be between the hours of 8am and 6pm, fully flexible, to potentially include 1 Saturday per month. PREVIOUS APPLICANTS NEED NOT APPLY. Date posted 20 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A1923-25-0003 Job locations Oakengates Medical Practice Limes Walk Oakengates Telford Shropshire TF2 6JJ Job description Job responsibilities To become familiar with Practice procedures and protocols, and comply with them To support with the regular upkeep ofboth sites, adhering to and reinforcing health and safety across all sites To open and close sites To play a part in all Reception and Practice Team activities, for example, meetings To be responsible for self-development with support of Practice Team Apply practice policies, standards and guidance Job description Job responsibilities To become familiar with Practice procedures and protocols, and comply with them To support with the regular upkeep ofboth sites, adhering to and reinforcing health and safety across all sites To open and close sites To play a part in all Reception and Practice Team activities, for example, meetings To be responsible for self-development with support of Practice Team Apply practice policies, standards and guidance Person Specification Experience Essential Good knowledge of Microsoft Office Word, Excel and Outlook Good knowledge of GDPR Person Specification Experience Essential Good knowledge of Microsoft Office Word, Excel and Outlook Good knowledge of GDPR Employer details Employer name Teldoc Address Oakengates Medical Practice Limes Walk Oakengates Telford Shropshire TF2 6JJ Employer's website https://www.teldoc.org/ (Opens in a new tab)