Kernow Health CIC is seeking an organised and proactive Operations Coordinator to join our Integrated Urgent Care Service team. We pride ourselves on delivering the highest standard of patient care through efficient and effective operational support. If you are detail-oriented, patient-focused, and looking for a role that offers significant professional development opportunities, we would love to hear from you. As an Operations Coordinator with Kernow Health CIC, you will: -Coordination and Liaison: Act as a key coordinator and liaison within the KHCIC IUCS management team, taking on responsibilities across a range of operational and administrative tasks. -Operational Support: Provide crucial support to operational activities by assisting in the development and implementation of operational plans, procedures, and policies. Collaborate closely with operational teams to ensure alignment with organisational objectives and standards. -Training and Development: Contribute to the training and development of staff members by managing statutory and mandatory training compliance, supporting onboarding processes, and generating training reports., HR Functions: Assist with administrative HR functions, including Return to Work (RTW) processes, appraisal bookings, and gathering clinician audit data. Provide coordination support for the managers of clinicians, care navigators, and driver/receptionists. -Meeting Administration: Provide administrative support for various meetings, including minuting and coordinating meetings -Administrative Coordination: Act as a central point of contact for specific administrative tasks, ensuring order and efficiency in all processes. -Area Coordination: Work closely with the Senior Operations Coordinator to manage functions within the Integrated Urgent Care Service (IUCS), ensuring efficient coordination across service areas. -Logistics and Supplies Management: Manage tasks related to logistics and supplies, ensuring treatment centres have up-to-date information and are well-stocked with necessary materials. -Process Improvement: Identify opportunities for process improvement and efficiency gains within administrative and operational workflows, implementing changes effectively. -Data Management and Reporting: Collect, analyse, and interpret operational data to inform decision-making and drive performance improvements. Generate regular reports on operational metrics and trends.
Kernow Health CIC, a Community Interest Company, supports General Practice and delivers Primary Care Services at scale in Cornwall. Established in May 2011 by a group of Cornwall Practices, we are a GP-owned provider organisation delivering several NHS contracts across Cornwall. These include
Kernow Health CIC is a local organisation, owned by General Practitioners, delivering a number of NHS contracts across Cornwall where profits are reinvested back into the company to support healthcare across Cornwall. Working with us, you will benefit from:
* Opportunities for flexible working and annualised hours.
* Weekday, weekend, evening and night shifts available, with out of hours shift pay enhancements.
* A clear career framework with pathways for promotion and career development.
* Employee benefit programme through Vivup!
* 6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave.
* Being part of a local, agile and innovative team.
* Access to a great support network within a multi-professional team.
* Access to pension scheme, sickness, maternity and paternity pay.
* Access to training and continuous professional development through the Cornwall Training Hub.